The French Videotex System Minitel: A Successful Implementation of a National Information Technology Infrastructure

Cats-Baril, William L.; Jelassi, Tawfik

doi:10.2307/249607

Cited by 67 publications

(27 citation statements)

References 8 publications

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“…The scope of IS satisfaction research has, therefore, been diverse, ranging from a narrow focus on a single technical component (e.g., Slaughter et al, 1995), to a broader look at technology-supported work practices (e.g.,, Alter, 1999;Reinig, 2003), and still broader to an organization's entire IS/IT service infrastructure (e.g., Cats-Baril and Jelassi, 1994). A dissatisfier at any level could be detrimental to IS success.…”

Section: Introductionmentioning

confidence: 99%

The Yield Shift Theory of Satisfaction and Its Application to the IS/IT Domain

Briggs¹,

Reinig²,

Vreede³

2008

JAIS

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Information Systems / Information Technology (IS/IT) Satisfaction is a key indicator of IS/IT success. For IS professionals and providers, satisfaction is critical throughout the life of a system because dissatisfied stakeholders can derail implementation, discontinue using an important system, erode IS/IT budgets, or even transfer their entire IT infrastructure to a different organization. The IS literature offers several perspectives on satisfaction, but none yet accounts fully for known satisfaction phenomena. We identify ten observed satisfaction effects, and summarize six existing models for satisfaction, identifying their merits, and the limits of their explanatory power. We then advance Yield Shift Theory (YST), a new causal theory for the satisfaction response that offers a more complete explanation of this phenomenon. YST derives two propositions from five assumptions to propose that variations in the satisfaction response are caused by shifts in yield for an individual's active goal set. We argue the falsifiability and scientific utility of the theory, discuss its relevance to the IS/IT artifact, and suggest a variety of directions for future research.

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Section: Introductionmentioning

confidence: 99%

The Yield Shift Theory of Satisfaction and Its Application to the IS/IT Domain

Briggs¹,

Reinig²,

Vreede³

2008

JAIS

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“…The dividualised consumer: Sketching the new mask of the consumer. Journal of Marketing Management, DOI: 10.1080/0267257X.2014advertising might have only amounted to '0.1 per cent of the total' advertising spend by 1997 (Fletcher, 2008, p. 224) but since the early 1980s, France had its own functioning online network, Minitel, on which users could communicate electronically, search for information and shop (Cats--Baril & Jelassi, 1994). According to The Economist, by the 1990s, this network was 'part of everyday life in France' (Moulaison, 2004).…”

Section: … Dividualmentioning

confidence: 99%

The dividualised consumer: sketching the new mask of the consumer

Cluley¹,

Brown²

2014

Journal of Marketing Management

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Recent online marketing innovations such as ad--servers, ad--networks and ad--exchanges allow marketers to extract value from consumer data in new ways. But these new market devices just do not exploit technological innovations. They are constructed around a revolutionary new mask of the consumer. They treat consumers not as fixed individuals but as dividualised 10 consumers -that is to say, collections of data that can be exposed, dissected and segmented into new marketable groups. After sketching out how marketing devices and theories have worked to define new marketplace behaviours, the paper turns to Deleuze's explanation of control societies to consider the social implications of these new marketing techniques within societies that are 15 increasingly mediated through networked relationships.

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“…the decision to implement electronic directories) and information infrastructure (e.g. France Télécom's decision to make services quick and easy to set up by requiring no licence payments) (Cats-Baril and Jelassi, 1994;Lucas et al, 1995 However, contrary to the above, in the dominance scenario public institutions promote and sustain their interests, thus sti ing innovation in services and applications to those within its interests. With such a high degree of public institution involvement, applications and services will also be slow to change.…”

Section: Scenario 1: 'Dominance' (High Consultation High Regulation mentioning

confidence: 99%

“…(4) Information infrastructure is the topology of the superhighway. It consists of the broadcast models used, issues of application and conduit development, storage, communication and access of content, who the content providers and users will be and their roles and security issues (Cats-Baril and Jelassi, 1994;Cooper, 1994;Reinhardt, 1994;Dixit, 1995;Lucas et al, 1995;Sugaya, 1995;Fransman, 1997).…”

Section: Introductionmentioning

confidence: 99%

Eight scenarios of national information superhighway development

Angelides¹,

Agius²

2000

J Inf Technol

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Leading industrialized nations are now involved in the full implementation of national information superhighways. Their efforts will depend largely on the roles and levels of involvement of public institutions and how this is perceived and reacted to by the private sector. Through the evolution of eight scenarios of public institution involvement, this paper extrapolates the consequences that each brings about in the development of a national information superhighway. In particular, this paper examines the consequences of the development of an information superhighway for the UK within the context of each scenario and draws comparisons with developments in other countries. Contrary to popular belief, we show that there is no full solution for the shortcomings experienced in the development of the UK's information superhighway; rather, each scenario offers solutions for a subset of the shortcomings.

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The French Videotex System Minitel: A Successful Implementation of a National Information Technology Infrastructure

Cited by 67 publications

References 8 publications

The Yield Shift Theory of Satisfaction and Its Application to the IS/IT Domain

The Yield Shift Theory of Satisfaction and Its Application to the IS/IT Domain

The dividualised consumer: sketching the new mask of the consumer

Eight scenarios of national information superhighway development

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