We consider a bipartite distance-regular graph with diameter D 4, valency k 3, intersection numbers b i , c i , distance matrices A i , and eigenvalues 0 > 1 > · · · > D . Let X denote the vertex set of and fix x ∈ X. Let T = T (x) denote the subalgebra of Mat X (C) generated by A, E * 0 , E * 1 , . . . , E * D , where A = A 1 and E * i denotes the projection onto the ith subconstituent of with respect to x. T is called the subconstituent algebra (or Terwilliger algebra) of with respect to x.and d = D/2 . To describe the structure of W we distinguish four cases: (i) =˜ 1 ; (ii) D is odd and =˜ d ; (iii) D is even and =˜ d ; (iv)˜ 1 < <˜ d . We investigated cases (i), (ii) in MacLean and Terwilliger [Taut distance-regular graphs and the subconstituent algebra, Discrete Math. 306 (2006) 1694-1721].Here we investigate cases (iii), (iv) and obtain the following results. We show the dimension of W is D − 1 − e where e = 1 in case (iii) and e = 0 in case (iv). Let v denote a nonzero vector in E * 2 W . We show W has a basis E i v (i ∈ S), where E i denotes the primitive idempotent of A associated with i and where the set S is {1, 2, . . . , d − 1} ∪ {d + 1, d + 2, . . . , D − 1} in case (iii) and {1, 2, . . . , D − 1} in case (iv). We show this basis is orthogonal (with respect to the Hermitian dot product) and we compute the square-norm of each basis vector. We show W has a basis E * i+2 A i v (0 i D − 2 − e), and we find the matrix representing A with respect to this basis. We show this basis is orthogonal and we compute the square-norm of each basis vector. We find the transition matrix relating our two bases for W.