The Global Opportunity in IT-Based Services

Sudan, Randeep; Ayers, Seth; Dongier, Philippe; Muente-Kunigami, Arturo; Qiang, Christine Zhen-Wei

doi:10.1596/978-0-8213-8192-2

Cited by 30 publications

(10 citation statements)

References 2 publications

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“…As early global service providers transition from low-end to higher-end tradable services, there is growing room for African countries to step into the more standardized segments of the services market (Sudan et al 2010). Offshore business services-such as data transcription and call centres-are one example.…”

Section: Industries Without Smokestacksmentioning

confidence: 99%

Manufacturing Transformation

Page¹,

Tarp²,

Rand³

et al. 2016

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Standard-Nutzungsbedingungen:Die Dokumente auf EconStor dürfen zu eigenen wissenschaftlichen Zwecken und zum Privatgebrauch gespeichert und kopiert werden.Sie dürfen die Dokumente nicht für öffentliche oder kommerzielle Zwecke vervielfältigen, öffentlich ausstellen, öffentlich zugänglich machen, vertreiben oder anderweitig nutzen.Sofern die Verfasser die Dokumente unter Open-Content-Lizenzen (insbesondere CC-Lizenzen) zur Verfügung gestellt haben sollten, gelten abweichend von diesen Nutzungsbedingungen die in der dort genannten Lizenz gewährten Nutzungsrechte. Terms of use: Documents in EconStor may be saved and copied for your personal and scholarly purposes.You are not to copy documents for public or commercial purposes, to exhibit the documents publicly, to make them publicly available on the internet, or to distribute or otherwise use the documents in public. If the documents have been made available under an Open Content Licence (especially Creative Commons Licences), you may exercise further usage rights as specified in the indicated licence.https://creativecommons.org/licenses/by-nc-sa/3.0/igo/ www.econstor.eu Manufacturing TransformationUNU World Institute for Development Economics Research (UNU-WIDER) was established by the United Nations University as its first research and training centre and started work in Helsinki, Finland, in 1985. The mandate of the institute is to undertake applied research and policy analysis on structural changes affecting developing and transitional economies, to provide a forum for the advocacy of policies leading to robust, equitable, and environmentally sustainable growth, and to promote capacity strengthening and training in the field of economic and social policy-making. Its work is carried out by staff researchers and visiting scholars in Helsinki and via networks of collaborating scholars and institutions around the world. Katajanokanlaituri 6B, 00160 Helsinki, Finland www.wider.unu.edu Manufacturing Transformation Oxford University Press is a department of the University of Oxford. It furthers the University's objective of excellence in research, scholarship, and education by publishing worldwide. Oxford is a registered trade mark of Oxford University Press in the UK and in certain other countries. United Nations University World Institute for Development Economics Research (UNU-WIDER) © United Nations University World Institute for Development Economics Research (UNU-WIDER) 2016The moral rights of the editor and authors have been assertedFirst Edition published in 2016 Impression: 1 Some rights reserved. This is an open access publication. Except where otherwise noted, this work is distributed under the terms of a Creative Commons Attribution-Non Commercial-Share Alike 3.0 IGO licence (CC BY-NC-SA 3.0 IGO), a copy of which is available at https://creativecommons.org/licenses/by-nc-sa/3.0/igo/.It is permitted to reuse, share and adapt this work, subject to the following terms:Attribution -appropriate credit is given to the original work, the copyright holder and ...

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Section: Industries Without Smokestacksmentioning

confidence: 99%

Manufacturing Transformation

Page¹,

Tarp²,

Rand³

et al. 2016

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“…The technology park is increasingly valued in creating an overall ecosystem and replaces unreliable public infrastructure [2,7,8]. However, the study participant's contend that technology park in Bhutan has little to no impact on the industry growth as well as slow in creating a fully operational park.…”

Section: Leveraging Technology Park To Foster the Industry Growthmentioning

confidence: 95%

“…The collaboration between private sector and government also needs to be strengthened. This can be achieved through strengthening the national IT association as identified in previous studies [1,2,22].…”

Section: Policies Need To Facilitate Growth Of Domestic Firmsmentioning

confidence: 99%

“…The ICT industry comprises of two components: Information Technology (IT) and Information Technology-Enabled Services (ITES). The IT component encompasses IT application and engineering while the ITES component includes services offered through electronic means [2]. The Gartner's forecast for 2016 IT spending is projected to be US$3.54 trillion, reflecting a huge market for the ICT industry [3].…”

Section: Introductionmentioning

confidence: 99%

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Factors Affecting the Growth of the ICT Industry: The Case of Bhutan

Rai¹,

Kurnia

2017

Information and Communication Technologies for Development

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“…Cross-border trade in services, particularly in the ICT sector, has become the economic backbone of most developing countries (Gereffi and Fernandez-Stark, 2010; Sudan et al, 2010; Tschang, 2011). Emerging economies saw a golden opportunity in offshoring and outsourcing (O&O), leveraging on their low-cost resources and abundance of alternative labor.…”

Section: Introductionmentioning

confidence: 99%

Resilience and recovery: The Philippine IT–BPO industry during the global crisis

Abara¹,

Heo

2013

International Area Studies Review

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The Philippine business process outsourcing industry is poised to be a significant sector contributing to the country's economic growth. Owing to the rapid development of information and communication technology in the past decade, the industry constantly boasts double-digit growth rates in revenue and manpower. However, as demand for outsourcing decelerated during the 2008 Global Financial Crisis, the industry faced its first major challenge. This research explores the Philippine information technology-business process outsourcing industry's performance during the crisis by assessing the post-crisis results of the industry's targets and strategies. The study identifies and analyzes the factors that contribute to the sector's resilience and robust growth during the recession and concludes that offshored services can maintain short-to midterm growth, but in the long term face major challenges with respect to innovation and talent sustainability. More importantly, the research emphasizes the central role of the Philippine government in the decision-making and policy-reform process that is essential in developing the Philippines into a business process outsourcing center of excellence.

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The Global Opportunity in IT-Based Services

Cited by 30 publications

References 2 publications

Manufacturing Transformation

Manufacturing Transformation

Factors Affecting the Growth of the ICT Industry: The Case of Bhutan

Resilience and recovery: The Philippine IT–BPO industry during the global crisis

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