The golden integral quality approach: From management of quality to quality of management

Abstract

Q uality is a subject`in fashion' : m any top m anagers are giving this matter greater im portance now ; many gur us are providing their precepts for m aking quality; many managers attend several seminars on quality looking for`cooking books' . Actually, quality is a serious and diý cult business; it has to become an integ ral part of managem ent. Too m any com panies are well behind the desired level of quality management practices. M anagers need to lear n and put into practice quality ideas. T herefore, som e important principles are: relationship between com petitiveness and quality, management and quality, m anagement by if . . . then . . . else, scienti® c approach, intellectual honesty, quality integrity, the three quality identities, the rational m anager, TQM 2 , FAUSTA VIA, etc.

Modeling on Intention to Increase BPO of Venture

“…Lots of market survey results showed that profit is positively correlating with quality, whatever market size is. In terms of increased market share, quality is much more important especially when market expansion rate is low [69].…”

Hope for the Future: Overcoming the DEEP Ignorance on the CI (Confidence Intervals) and on the DOE (Design of Experiments)

“…[5,6] We do not present a literature review of the problem, because it will need at least hundreds of pages to be settled, both for Confidence Intervals and for Design of Experiments; we list here only few docs in the references [1][2][3][4][5][6][12][13][14][15][16][19][20][21][22][23]29,[31][32][33][34][35][36][37][38].…”

The First Step to Science Innovation: Down to the Basics

“…We said that the problem of ignorance is so huge [1][2][3][4][5][6][12][13][14][15][16][19][20][21][22][23]29,[31][32][33][34][35][36][37][38][44][45][46][47][48][49][50][51][52][53][54] that a profound change of mind (metanoia, Deming) [5,6] is NEEDED.…”

“…In order to overcome the huge problem of ignorance [1][2][3][4][5][6][12][13][14][15][16][19][20][21][22][23]29,[31][32][33][34][35][36][37][38][44][45][46][47][48][49][50][51][52][53][54][55][56][57][58] a profound change of mind (metanoia, Deming) [5,6] is NEEDED: therefore we present the Theory for analyzing Scientifically the data and making Scientifically the ANOVA [17]. We limit ourselves to the very simple case of two factors, as in the case of the Nigerian "statisticians"; we assume that any datum yij is defined as generated by the following model, [ADDITIVE model] (for A, B factors) ij i j ij y e = µ + α + β + where µ provides the influence of the mean µ of the random variables Y ij , α i provides the influence of the factor A, β j provides the influence of the factor B [we do not consider αβ ij that provides the influence of the interaction AB (due to the factor A and the factor B)].…”

“…We do not present a literature review of the problem, because it will need at least hundreds of pages to be settled, both for Quality, Reliability, Statistics, Confidence Intervals and for Design of Experiments that are subjects very little known by managers and professors; we list here only few docs in the references [1][2][3][4][5][6][12][13][14][15][16][19][20][21][22][23]29,[31][32][33][34][35][36][37][38][44][45][46][47][48][49][50][51][52][53][54][55][56], taken from the hundreds of papers read by F. Galetto in his 45 years of experience/activity in the Quality Field (big and medium Corporations and Universities). We prefer to present the ideas about Science and the Scientific Attitude and Behavior (SAB).…”