The Good Manager: Development and Validation of the Managerial Interpersonal Skills Scale

Abstract

It is no secret that employees leave their organizations because of bad managers- but what about the good ones? How can researchers and organizations differentiate individuals in terms of the interpersonal skills needed to perform well in the managerial role? Although these are fundamentally important questions to organizational psychologists, there exists no conceptual model, definition, or measure of interpersonal skills specific to the managerial role. We address these questions and research gaps by developing a conceptual model and validating a concomitant measure of managerial interpersonal skills (MIPS) through a research program that included four studies across three phases: First, through a review of the literature and structured interviews with practicing managers; next, three quantitative studies in which we develop, refine and validate our MIPS scale; and finally, in a fourth validation study with matched supervisor-employee data from a large healthcare organization. Results suggest that MIPS are best represented by a three-dimensional model comprised of supporting, motivating and managing conflict all indicating a higher-order latent MIPS factor. Results also indicate the MIPS Scale predicts job attitudes and performance among both employees and managers above and beyond personality traits and leader-member exchange, as well as constructs closely related to MIPS, such as social support and conflict management style.

Soft Skill, Hard Skill Dan Motivasi Kerja Terhadap Kinerja Karyawan Pada RBTV Kota Bengkulu

“…Berthal menyatakan (dalam Muqowim, dalam Wahyono, 2014) bahwa, Soft Skills diartikan sebagai perilaku personal dan interpersonal yang mengembangkan dan memaksimalkan kinerja manusia. Soft Skill adalah ketrampilan seseorang dalam berhubungan dengan orang lain (Interpersonal skills) dan ketrampilan dalam mengatur dirinya sendiri (Intrapersonal skills) yang mampu mengembangkan unjuk kerja secara maksimal (Beenen et al, 2021). Pendapat lain mengenai Soft Skill adalah kecakapan individu dalam penerapan keterampilan secara nyata dan yang bukan bersifat akademik (Prastiwi, dalam Wahyono, 2014).…”

Interpersonal Communication Style and Personal and Professional Growth among Saudi Arabian Employees

“…Beenen and colleagues' [20] study of managerial interpersonal communication skills found that the most effective interpersonal communication is represented in a threefold approach: supporting, motivating, and managing conflict. In addition, managerial interpersonal communication skills predicted attitudes and performance among employees and managers over and above personality traits and leadership style [20]. Thus, managerial ICS can affect how employees spend their time in the workplace, and whether they experience joy or despair, perform well or poorly, or are healthy or ill [20].…”

“…In addition, managerial interpersonal communication skills predicted attitudes and performance among employees and managers over and above personality traits and leadership style [20]. Thus, managerial ICS can affect how employees spend their time in the workplace, and whether they experience joy or despair, perform well or poorly, or are healthy or ill [20].…”

Pengembangan Keterampilan Kepemimpinan

“…Setiap pemimpin yang dipilih harus memiliki keterampilan kepemimpinan. Mintzberg, dalam Beenen, et al, (2021), mengatakan "manajer yang dipilih memiliki kemampuan informasional, keputusan dan interpersonal". Pemimpinan dalam menjalankan kepemimpinannya harus mampu melakukan pengembangan terhadap keterampilan kepemimpinan yang sudah dimilikinya.…”