The Handbook of Crisis Communication

Coombs, W. Timothy; Holladay, Sherry J.

doi:10.1002/9781444314885

Cited by 198 publications

(14 citation statements)

References 187 publications

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“…In addition to embracing the patient's emotions, the January Guidelines promoted a positive outlook of the crisis by encouraging patients to be confident about their recovery, find a 'positive meaning in adversity' and 'cooperate with all aspects of treatment'. In a nutshell, the typology revealed a type of health governance that normalizes people's emotional response to crises, including aggressiveness, anger, anxiety and depression (NHC, 2020d), in agreement with the crisis management literature (Coombs & Holladay, 2010;Pearson & Clair, 1998). By accounting for the patient's emotions, instead of suppressing them, the government created a new site of governance that was communicated back to the government through big data systems, increasing its capacity to regulate people's lives.…”

Section: Psychological Aspectsmentioning

confidence: 90%

China's COVID‐19 pandemic response: A first anniversary assessment

Bernot

Cassiano

2022

Contingencies & Crisis Mgmt

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The literature on crisis management reports that crises can be critical for organizations, including state and extra‐state actors; they either break down or reinvent themselves. Successful organizations, those that do not break down, use situations of crisis to restructure themselves and improve their performance. Applicable to all crises, this reasoning is also valid for the COVID‐19 pandemic and for government organizations in China. Drawing on documentary analysis, this article examines China's pandemic response from the social–political, technological and psychological perspectives using a holistic crisis management framework. It demonstrates that the Chinese state bureaucracy has assembled, expanded and strengthened its surveillance strategies to strive for comprehensive crisis response.

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Section: Psychological Aspectsmentioning

confidence: 90%

China's COVID‐19 pandemic response: A first anniversary assessment

Bernot

Cassiano

2022

Contingencies & Crisis Mgmt

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“…An analytical method for detecting such behaviors is the cluster method, predominantly used when there is no a priori information on the existence of collusive behaviors (Caldiero et al 2010). The first step is to divide auctions into two categories with significant differences between them.…”

Section: Cluster Analysismentioning

confidence: 99%

Detecting Bid-Rigging in Public Procurement. A Cluster Analysis Approach

Bușu

Buṣu

2021

Administrative Sciences

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This paper analyses the public procurement auctions for snow removal contracts to find out whether bid-rigging occurred. Due to the limited participation in the auction processes, detection of anticompetitive agreements was possible. The econometric analysis used in our study supported the findings of a cartel agreement. Cluster analysis, statistical hypothesis, normality and symmetry and nonparametric tests reveal two types of auctions: competitive and noncompetitive bids. The aim of this paper is to analyze the public procurement auctions with nonparametric statistical methods. Our findings are in line with the literature in the field.

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“…An organisational crisis can be defined as an emergency condition which affects stakeholders and causes instability in the organisation (Buama, 2019 ). However, no universally accepted definition of a crisis exists (Coombs & Holladay, 2010 ).…”

Section: Introductionmentioning

confidence: 99%

A cross sectional study of nurses' perceptions of nurse leaders' internal crisis communication during the COVID‐19 pandemic

Kämäräinen

Nurmeksela

Kvist

2022

J Nursing Management

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Aim The aim of this study is to describe nurse perceptions of nurse leaders' internal crisis communication during the COVID‐19 pandemic. Background Internal communication is a vital part of nurse leaders' work, even more so during crises such as the COVID‐19 pandemic. Method This is a cross‐sectional study design. The data were collected from 204 Finnish nurses in February 2021. A questionnaire developed in this study consisted of 29 items measuring internal crisis communication and seven demographic variables. The relationships between the variables were examined with cross‐tabulation, a chi‐squared test and non‐parametric tests. Factor structure was evaluated with exploratory factor analysis and reliability with Cronbach's alpha. Results Nurses perceived the timeliness of communication highest and interaction the lowest. Nurses from intensive care, acute care and operative rooms gave highest evaluations for the content of communication and timeliness . Nurses working with COVID‐19 patients daily or weekly evaluated the highest level of false communication . Conclusion Nurse leaders' internal crisis communication was timely, especially in the most critical units dealing with the pandemic. The study highlighted the importance of considering a unit's special needs for internal crisis communication. Interaction between nurse leaders and nursing staff during periods of crisis needs improvement. Implications for Nursing Management Nurse leaders' successful and emphatic communication is important in supporting nurses in managing a crisis.

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The Handbook of Crisis Communication

Cited by 198 publications

References 187 publications

China's COVID‐19 pandemic response: A first anniversary assessment

China's COVID‐19 pandemic response: A first anniversary assessment

Detecting Bid-Rigging in Public Procurement. A Cluster Analysis Approach

A cross sectional study of nurses' perceptions of nurse leaders' internal crisis communication during the COVID‐19 pandemic

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