The HeadLine Personal Information Environment

Gambles, Anne

doi:10.1045/march2001-gambles

Cited by 7 publications

(6 citation statements)

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“…The ANGEL Project in turn built on earlier work, Headline, conducted by LSE, the London Business School and the University of Hertfordshire. The Headline Project (Hybrid Electronic Access and Delivery in the Library Networked Environment) was a Phase 3 project of the UK's Electronic Libraries (eLib) Programme, and formed part of the Hybrid Libraries strand (Gambles, 2001; Headline, 2001). This three‐year project began in January 1998 and aimed to design and implement a working model of the hybrid library.…”

Section: Background To Related Projectsmentioning

confidence: 99%

DELIVERing library resources to the virtual learning environment

Secker

2005

Program

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Section: Background To Related Projectsmentioning

confidence: 99%

DELIVERing library resources to the virtual learning environment

Secker

2005

Program

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“…MyUpdate periodically queries the online catalogue and notifies users, utilising a pre-defined user profile. HeadLine (Gambles, 2000) is one of the eLib Programme's Phase 3 projects, developing a hybrid library system called the HeadLine Personal Information Environment (PIE), This PIE uses portal-type technology to present an information environment that is personalised to the user's needs and allows user customisation. This project presents users with pages of resources relevant to their courses/department.…”

Section: Current Digital Library Research On Personalised Servicesmentioning

confidence: 99%

Digital libraries and reference services: present and future

Chowdhury

2002

Journal of Documentation

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Reference services have taken a central place in library and information services. They are also regarded as personalised services since in most cases a personal discussion takes place between a user and a reference librarian. Based on this, the librarian points to the sources that are considered to be most appropriate to meet the specific information need(s) of the user. Since the Web and digital libraries are meant for providing direct access to information sources and services without the intervention of human intermediaries, the pertinent question that appears is whether we need reference services in digital libraries, and, if so, how best to offer such services. Current digital libraries focus more on access to, and retrieval of, digital information, and hardly lay emphasis on the service aspects. This may have been caused by the narrower definitions of digital libraries formulated by digital library researchers. This paper looks at the current state of research in personalised information services in digital libraries. It first analyses some representative definitions of digital libraries in order to establish the need for personalised services. It then provides a brief overview of the various online reference and information services currently available on the Web. The paper also briefly reviews digital library research that specifically focuses on the personalisation of digital libraries and the provision of digital reference and information services. Finally, the paper proposes some new areas of research that may be undertaken to improve the provision of personalised information services in digital libraries

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“…In the case of universities, much of the information required for user profiling is already held on centralised university student registration systems, or could be gathered via the development of a personal information environment (PIE) or the use of recommender systems. The PIE concept has already been tested through the UK HeadLine project (Hybrid Electronic Access and Delivery in the Library Networked Environment)[16] (Gambles, 2001), where portal type technology was employed to present the user with an information environment tailored to their needs, which also could be personalised by each user. The OU Library plans to develop a My Open Library PIE-style facility as part of its virtual library service, providing contextual information upon which the OPAL system could draw.…”

Section: Understanding the User's Contextmentioning

confidence: 99%

An automated approach to online digital reference: the Open University Library OPAL Project

Payne¹,

Bradbury²

2002

Program

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The Open University (OU) is the UK's biggest distance learning institution, with approximately 200,000 students, who live across the UK and, increasingly, in mainland Europe and other parts of the world. In November 2000 the OU Library[1] embarked on Online Personal Academic Librarian (OPAL)[2], an 18month research project to investigate the development of a fully automated online system designed to respond to routine and repeat enquiries from OU distance learners. The aim is to develop a system that is accessible to this global community of distance learners via the Web, 24 hours a day and seven days a week.The OU offers more than 360 courses in arts, modern languages, social sciences, health and social welfare, science, mathematics and computing, technology, business and management, education and law. Degrees are awarded at both the undergraduate and the postgraduate level. The OU method of delivering courses is called``supported open learning'' ± students work essentially on their own at home, with high quality course materials mailed to them. These materials typically include print materials, audiotapes and videotapes, with some courses also being taught online. Every student has support from a tutor (employed part-time by the OU), who provides optional face-to-face group tutorial sessions (once or twice a month) and marks assignments.OU distance learners can access electronic information resources via Open Library[3], the OU's virtual library service available via the Web, and they can get further help and support by either e-mailing or telephoning the library's learner support team during office hours. However, many OU students work full-time or part-time, studying in the evenings and at weekends, and around 50 per cent of enquiries are received outside office hours, while approximately 60 per cent of these enquiries are of a routine and repeat nature. It has also been estimated that around 70 per cent of answers to user enquiries can be found using existing information on the Open Library Web site. As a result, some students may have to wait until Monday morning before receiving a response from the learner support team with an answer to what is

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The HeadLine Personal Information Environment

Cited by 7 publications

References 0 publications

DELIVERing library resources to the virtual learning environment

DELIVERing library resources to the virtual learning environment

Digital libraries and reference services: present and future

An automated approach to online digital reference: the Open University Library OPAL Project

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