The Hospitality World in Poland: A Dynamic Industry in Search of Soft Skills

Glińska-Neweś, Aldona; Haffer, Rafał; Wińska, Joanna; Józefowicz, Barbara

doi:10.1002/9781119751342.ch6

Cited by 3 publications

(2 citation statements)

References 14 publications

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“…The Critical Role of Polychronicity 32 deadlines, and on the other hand, high employee turnover (Glińska-Neweś et al, 2020;Haldorai et al, 2019) lead to a significant increase in excessive workload for employees who, strongly over-stretched in understaffed situations, experience elevated levels of job stress. However, it is underlined that hotel employees even working under the same conditions may experience different levels of job stress, which may results from differences in their individual characteristics (Mohamed, 2015).…”

Section: Literature Reviewmentioning

confidence: 99%

Hotel Employees’ Individual Characteristics and their Service Outcomes: The Critical Role of Polychronicity

Grobelna¹

2021

ERSJ

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The aim of the study is to identify the importance of hotel employees' individual characteristics, namely polychronicity, for their critical attitudes and behaviors towards their service jobs. More specifically, this study develops and tests a research model that investigates the relationships between polychronicity and employees' personal accomplishments and analyzes its relationships with creativity and job performance. The person-job fit theory offers a rationale for developing the proposed relationships. Design/Methodology/Approach: A survey instrument was used to collect data from selected hotels in Northern Poland. Data were analyzed through descriptive statistics, confirmatory factor analysis and structural equation modeling. Findings:The results proved that polychronicity may be a significant predictor of employees' personal accomplishment that may exert a positive impact on employees' creativity and their job performance. Practical Implications: This study offers several useful implications including implementation of adequate recruitment procedures, effective training programs and motivation to attract and retain valuable employees, predisposed to their service jobs and likely to deliver high quality service experience. Originality/Value:The research value of this study may also result from the holistic approach undertaken towards the study concept, since the relationships proposed in this study have been combined within one conceptual model and analyzed simultaneously in the context of hotel employees in Poland, extending the study results to a new socio-cultural context of Central-East Europe.

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Section: Literature Reviewmentioning

confidence: 99%

Hotel Employees’ Individual Characteristics and their Service Outcomes: The Critical Role of Polychronicity

Grobelna¹

2021

ERSJ

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“…However, although T&H are often perceived as people industries [3], dependent on high-quality employees [6], they suffer from high staff turnover [4,6,7] and face the continual issue of finding and keeping high-quality staff [8][9][10].…”

Section: Introductionmentioning

confidence: 99%

A Study–Life Conflict and Its Impact on Tourism and Hospitality Students’ Burnout and Their Employment Aspirations

Grobelna

2022

Sustainability

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This research aims to investigate the issue of study-life conflict and its negative consequences on students’ attitudes towards their studies and future employment in the tourism and hospitality industry. It also seeks an answer to the question: what may contribute to experiencing such a conflict by tourism and hospitality students. Therefore, in this study, a research model was developed and tested that measures relationships between tourism and hospitality students’ current working experience and study–life conflict and analyzes its relationships with students’ burnout and their employment aspirations. Data were collected through a questionnaire from tourism and hospitality students of a Higher Educational Institution of Northern Poland. Structural equation modeling was used to test the relationships between the study constructs. This study demonstrated that due to the competing demands of both the study and social life roles, students may experience the study–life conflict that may be additionally boosted by their current working experience. It was also reported that experiencing the study–life conflict may result in students’ burnout that exerts a significant and negative impact on students’ employment aspirations. As far as the authors know, such research concerning the issue of the study–life conflict experienced by tourism and hospitality students and its consequences for students’ burnout and its detrimental impact on employment aspirations has not been conducted before. This study is also the only one that simultaneously measures the relationships between the proposed constructs based on data from students in Poland.

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Chefs’ perspectives of failures in foodservice kitchens, part 2: A phenomenological exploration of the consequences and handling of food production failure

Afifi

Healy

Iomaire

2022

Journal of Foodservice Business Research

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The Hospitality World in Poland: A Dynamic Industry in Search of Soft Skills

Cited by 3 publications

References 14 publications

Hotel Employees’ Individual Characteristics and their Service Outcomes: The Critical Role of Polychronicity

Hotel Employees’ Individual Characteristics and their Service Outcomes: The Critical Role of Polychronicity

A Study–Life Conflict and Its Impact on Tourism and Hospitality Students’ Burnout and Their Employment Aspirations

Chefs’ perspectives of failures in foodservice kitchens, part 2: A phenomenological exploration of the consequences and handling of food production failure

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