The Human Performance Technology Model Applied to a University Library's Work Efficiency

Abstract

This case study describes how the human performance technology model was applied to enhancing a university library's work efficiency. The university librarian identified several concerns with the work efficiency of her administrative team and wanted to find a way to help the team members handle an increasing workload while still producing the same great results in quality of work. A number of factors had a negative impact on their efficiency: constant interruptions in the team's daily work routines by excessive foot traffic through their workspace, ineffective and frequently canceled staff meetings, and inefficient communications. A number of interventions were chosen to address these issues based on needs of the administrative team and the analyses performed during the course of the project.