The ICRC as a Research Site: An Organization on the Move

Müller-Stewens, Günter; Dinh, Tami; Hartmann, Bettina; Eppler, Martin J.; Bünzli, Fabienne

doi:10.1007/978-3-030-03248-7_2

Cited by 1 publication

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“…Boundaries between paid staff and volunteers' duties are, in real practice, difficult to differentiate, particularly during the last years (McAllum, 2018 ). This organizational context is changing due to the professionalization process that NPOs are facing to cope with economic challenges (Müller-Stewens et al, 2019 ; Clausen, 2021 ). Indeed, this uncertainty entails problems not only for interaction between both groups but also to guarantee a complete understanding of their own role.…”

Section: Discussionmentioning

confidence: 99%

“…However, in the last years, to respond to the current social changes and survive in a competitive environment, this paradigm is changing. NPOs are suffering a professionalization process to guarantee acquiring enough resources for their survival (Maier et al, 2016 ; Müller-Stewens et al, 2019 ; Currie et al, 2022 ). Consequently, paid staff increased their influence.…”

Section: Introductionmentioning

confidence: 99%

“…Besides fulfilling tasks that contribute to blur the limits between paid staff and volunteers' expected competencies (McAllum, 2018 ), NPOs members also must deal with new procedures implemented as part of organizational changes such as professionalization (Müller-Stewens et al, 2019 ). For instance, projects linked to public funding management entail the implementation of new economic justification procedures and additional administrative duties that are confusing for both paid staff members, who are trained in social intervention instead of in management, and volunteers, whose aim in the organization is usually to provide support to people in need (López-Cabrera et al, 2020 ).…”

Section: Introductionmentioning

confidence: 99%

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“To be, or not be… satisfied in NPOs”: a serial multiple mediation and clustering analysis of paid staff and volunteers' profiles

et al. 2023

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IntroductionNon-profit organizations (NPOs) are a complex working context whose main characteristic resides in the dichotomy between paid staff and volunteers. Despite its benefits for goal achievement, this circumstance can be also a challenge, for both groups' interaction, for their comprehension of their own role and to HR management. The aim of this study was to explore factors that may contribute to promote job satisfaction among NPOs' members.MethodsCombining two different data analyses, serial multiple mediation analyses and cluster analyses, first we analyze whether there are differences between paid staff and volunteers in perceived intrapersonal conflict and performance and its effect on job satisfaction, and second, we analyze whether there is an additional profiles distribution that reflects more adequately the reality of NPOs, despite the formal roles that coexist in these organizations (paid staff and volunteers).ResultsResults confirm that paid staff and volunteers differ on their perceived job satisfaction level, with volunteers being more satisfied. This relationship is serially mediated by role conflict, role ambiguity, and performance. Another characteristic of the NPOs is that the dichotomy between paid staff and volunteers does not capture well the reality of the labor relations between members of both groups and the organization. To explore this phenomenon, we perform a cluster analysis based on paid staff and volunteers' perceptions. Cluster analyses demonstrate the existence of three rather homogenous profiles.DiscussionAdditionally, practical implications for HR management in NPOs and future research lines to understand this organizational context dynamics are also discussed.

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Section: Discussionmentioning

confidence: 99%