The Identification of Personal Values and Buying Behavior of Youth During Covid-19 Pandemic in the Indonesian Context

Sihombing, Sabrina O.; Juliana, Juliana

doi:10.2991/aebmr.k.210507.055

Cited by 3 publications

(3 citation statements)

References 26 publications

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“…Chetana, 2020;China Babu & Kumar, n.d.;Mirchevska et al, 2021;Parlakkiliç et al, 2020;Pham et al, 2020;Riedell, 2021;Salem & Md Nor, 2020;M. H. Sharma & Sharma, 2020) Consumer psychology 5 (Hakim et al, 2021;Kuna, 2020;Namli, 2021;Nugroho et al, 2021;Sihombing & Juliana, 2021) Impulse buying/panic buying 6 (Gazali, 2020;Kaur & Sharma, 2020;Rosita, 2020;Roundha & Pabalkar, 2021;Thakur et al, 2020;Zhang et al, 2020) Product category 16 (Cachero-Martínez, 2020;Chaurasiya et al, 2020;Ćirić et al, 2020;Elshahed & Elsafty, 2021;farradia & Sunarno, 2020;Haskaraca & Bostanci, 2020;Hidayat et al, 2021;Huong & Nguyen, 2021;Lee, 2020;Long & Khoi, 2020;Meshram, 2020;Putri et al, 2021;Rashid et al, n.d.;Sayyida et al, 2021;A. Sharma & Mehta, 2020;Unnikrishnan & Figliozzi, 2020) Technology & business practices 4 (Afridi et al, 2021;Dr.…”

Section: During Covid 19 Literaturementioning

confidence: 99%

Consumer Buying Behaviour Towards Online and Offline Shopping: Pre, During and Post Covid 19 Pandemic

Roy¹,

Datta²

2023

J. Professional Business Review

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Purpose: The objective of this study is to examine consumer buying behaviour & figure out what factors influence consumer buying behaviour in towards online and offline shopping before ,during and post Covid 19 outbreak. Theoretical framework: The essay covers numerous consumer buying behaviour strands. This study examines consumer buying behaviour and factors. As it is based on previous research, it provides a full literature review. The research also identified under reported concerns. Design/methodology/approach: A comprehensive review of 90 published articles was conducted by using multiple databases on various areas. After reviewing the required literature, variables were combined with the goal of simplifying trends in literary works relating to consumer buying behaviour. The article lays forth a conceptual framework for assessing both online and offline consumer buying behaviour and would aid in our understanding of the phenomena. Findings: The results highlighted elements like convenience, payment methods, and offers, all of which are key aspects to take into account when making a purchase. Research, Practical & Social implications: Practitioners, politicians, and researchers may use the data to better understand consumer buying behaviour. The study's theoretical contributions will provide beneficial recommendations. The results will help marketers and consumer behaviour academics. This study sheds new light on COVID-19 consumers' buying habits. This study affects companies that provide online and offline purchasing services. Situational circumstances affect policy. Originality/value: The findings of this research provide insight into consumer buying patterns for both online and offline shopping. This research advances our knowledge of both online and offline shopping by providing a conceptual framework for analyzing consumer buying behavior before and after the Covid-19 outbreak.

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Section: During Covid 19 Literaturementioning

confidence: 99%

Consumer Buying Behaviour Towards Online and Offline Shopping: Pre, During and Post Covid 19 Pandemic

Roy¹,

Datta²

2023

J. Professional Business Review

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“…To achieve customer satisfaction, customer value and the marketing activities of the company should be developed, since customer value is one of important steps in providing customer satisfaction. However, in the future, research is needed to describe the process and mechanisms by which customer satisfaction can be realized based on the construct of customer value (Yang & Peterson, 2004;Sihombing et al, 2016;Sihombing, 2014;Jahanzeb et al, 2013) and service quality (Caruana et al, 2000;Jahanzeb et al, 2013;Mittal et al, 2015). In addition, Oh & Kim (2017) revealed that there is the growing research on service quality, customer value, and customer satisfaction in the field of marketing or customer behavior.…”

Section: Introductionmentioning

confidence: 99%

The Role Of Service Quality In Affecting Customer Satisfaction: The Mediating Role Of Customer Value

Zulganef

Hodijah

2023

jurnalmanajerial

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Background – In service sector, there is always a possibility for customers to selectively choose their desired service that will meet their satisfaction. Organizations are thus required to identify the factors that determine customer satisfaction. Aim – This study aims to investigate the mediating effect of customer value on the relationship between service quality and customer satisfaction at the library of Widyatama University, Bandung, Indonesia. Design/ Methodology/ Approach – Using quantitative approach, this study distributed 800 questionnaires to respondents, and receive 713 questionnaires that can be used for further analysis. The data analysis is carried out using structural equation modeling (SEM) with AMOS. Findings – This study shows that customer value has no effect on satisfaction, meaning that customer value does not play a role in mediating the relationship between service quality and satisfaction. Only two variables based on dimensions of Service Quality Analysis (SERVQUAL) have an effect on other variables, namely assurance and empathy. Conclusion - Customer value and satisfaction for library users at Widyatama University are two different things that have no relationship or connection at all. The service quality variable that affects customer value is assurance, while the variable that affects satisfaction is empathy. Research implication – There are two things that must be considered by the library manager, namely the assurance perceived by library users, and the empathy that the library’s managers and staff must have, especially as the providers of library service. Limitations – This research was only conducted in one university library, so the results about the condition of the library or services cannot be generalized. It also only utilizes the two-dimensional model of SERVQUAL, thus future research are required to address and develop this topic.

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“…As the name implies, in this limited face-to-face learning, there are several limitations that are applied. Starting from the number of students attending to the reduced learning duration Although face-to-face, strict health protocols are still applied with 5M as the main slogan (Sihombing & Juliana, 2021), namely:…”

Section: Introductionmentioning

confidence: 99%

Face-To-Face Learning Methods Are Limited in Overcoming Students' Learning Difficulties During The Pandemic Covid-19

Prasetyo,

Irvan Sir,

Atmam Amir

2022

IJRER

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In Indonesia, the impact of the pandemic was quite severe. This is evidenced by the high mortality rate. To reduce its spread, the minister of education and the government imposed an online learning system which was found to be less effective at elementary school levels, especially in physical education and health lessons, which required a lot of physical activity. Various obstacles that occurred in the learning model in the network resulted in educators preferring the limited face-to-face learning model as a means of delivering material to students. Despite the great risk, it turns out that this limited face-to-face learning model is more effectively used than other learning models. To reduce risk, health protocols must be carried out before starting learning. The results of this limited face-to-face learning show an increase in students' understanding of the material at MI Maarif NU Kebalandono. As a suggestion, a professional teacher must also be able to adapt and adjust to the learning they will do in class under any conditions so that the competencies expected in the curriculum can be conveyed properly to students.

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The Identification of Personal Values and Buying Behavior of Youth During Covid-19 Pandemic in the Indonesian Context

Cited by 3 publications

References 26 publications

Consumer Buying Behaviour Towards Online and Offline Shopping: Pre, During and Post Covid 19 Pandemic

Consumer Buying Behaviour Towards Online and Offline Shopping: Pre, During and Post Covid 19 Pandemic

The Role Of Service Quality In Affecting Customer Satisfaction: The Mediating Role Of Customer Value

Face-To-Face Learning Methods Are Limited in Overcoming Students' Learning Difficulties During The Pandemic Covid-19

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