The Impact of Anger and Dependence on Supplier Decision-Making

Bourguignon, Benoit; Boeck, Harold; Clarke, Irvine

doi:10.1080/1051712x.2023.2214546

Cited by 3 publications

(2 citation statements)

References 107 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…According to the theory of social exchange, individuals have the motivation to pursue positive emotional experiences, and emotions in this social exchange are infectious, affecting individuals' related behaviors. The realization of this infectious emotional experience is highly susceptible to external stimuli and the environment (Bourguignon et al, 2023). According to social exchange theory, customers are highly vulnerable to the external stimulate of customer knowledge management by enterprises or organizations, producing internal emotional experiences such as flow experience (perceived enjoyment and attention concentration).…”

Section: Mediating Effects Of Flow Experiencementioning

confidence: 99%

“…According to social exchange theory, customers are highly vulnerable to the external stimulate of customer knowledge management by enterprises or organizations, producing internal emotional experiences such as flow experience (perceived enjoyment and attention concentration). On the basis of this experience, customer value cocreation in the value process is realized (e.g., actively fulfilling customer participation behaviors such as information search and interpersonal interaction, recommending services to others, sharing service experience or skills, and other customer citizenship behaviors) (Bourguignon et al, 2023). Thus, we hypothesize the following: H3.…”

Section: Mediating Effects Of Flow Experiencementioning

confidence: 99%

See 1 more Smart Citation

Influence of Customer Knowledge Management on Mobile Fitness Application Customer Value Cocreation Through Flow Experience and Customer Involvement

Wang,

Wang

2023

Sage Open

View full text Add to dashboard Cite

In order to promote the innovative development of mobile fitness APP, based on value cocreation theory of customer-dominant logic, this paper discusses how the customer knowledge management, flow experience and customer involvement affect customer value cocreation in mobile fitness APPs. This study used convenience sampling and structural equation modeling to test the relationship between variables from questionnaire. Results revealed that customer knowledge management significantly and positively affected customer flow experience and customer flow experience significantly and positively affected customer value cocreation. Customer flow experience played a partial mediating role in the relationship through which customer knowledge management affected customer value cocreation, and customer involvement played a moderating role in the relationship through which customer flow experience affected customer value cocreation. Moreover, the results indicated that customer involvement significantly and positively regulated the effect of customer flow experience attention focus on customer value cocreation. Customer involvement not moderates the effect of perceived enjoyment in customer flow experience on customer value cocreation. Therefore, mobile fitness app enterprises or service organizations must strengthen knowledge management in industrial chain innovation development for strengthening the relationship with customers. Moreover, they should ensure flow experience to strengthen the psychological connection with customers and promote value cocreation to strengthen the behavioral connection with customers. These enterprises should improve the level of involvement to strengthen the emotional connection with customers.

show abstract

Section: Mediating Effects Of Flow Experiencementioning

confidence: 99%

Section: Mediating Effects Of Flow Experiencementioning

confidence: 99%

Influence of Customer Knowledge Management on Mobile Fitness Application Customer Value Cocreation Through Flow Experience and Customer Involvement

Wang,

Wang

2023

Sage Open

View full text Add to dashboard Cite

show abstract

Manufacturers’ Acquiescence to Buyers’ Sourcing Requests in Industrial Markets

Teng

Chan

Kim

et al. 2023

Journal of Business-to-Business Marketing

View full text Add to dashboard Cite

Destructive managerial anger stemming from self‐immanent pride: Is humility a solution?

Bachkirov

2023

Business Ethics Env & Resp

View full text Add to dashboard Cite

The article proposes that managers can counteract and/or prevent the detrimental effects of destructive anger by cultivating the virtue of humility. Traditional psychological conceptualisations of anger are examined, a need for a novel approach to understanding the origins of this emotion is highlighted, and the recently introduced concept of self‐immanent pride is reviewed. The first contribution of the article delves into how destructive managerial anger stems from self‐immanent pride leading to negative workplace outcomes. The second contribution proposes a shift from reacting to anger to adopting a proactive approach that emphasises nurturing managerial humility. The third contribution offers practical suggestions, highlighting the importance of self‐reflection for understanding how self‐immanent pride leads to anger. The article considers boundary conditions and recommends future avenues for research into anger, pride and humility from an ethical perspective.

show abstract

The Impact of Anger and Dependence on Supplier Decision-Making

Cited by 3 publications

References 107 publications

Influence of Customer Knowledge Management on Mobile Fitness Application Customer Value Cocreation Through Flow Experience and Customer Involvement

Influence of Customer Knowledge Management on Mobile Fitness Application Customer Value Cocreation Through Flow Experience and Customer Involvement

Manufacturers’ Acquiescence to Buyers’ Sourcing Requests in Industrial Markets

Destructive managerial anger stemming from self‐immanent pride: Is humility a solution?

Contact Info

Product

Resources

About