The impact of customer's training of digital banking services on its acceptability by customers' in India

Bansal, Nitin; Pareek, Nishtha; Nigam, Abhinav

doi:10.1504/ijbg.2022.122665

IJBG

2022

DOI: 10.1504/ijbg.2022.122665

|View full text |Cite

The impact of customer's training of digital banking services on its acceptability by customers' in India

Nitin Bansal¹,

Nishtha Pareek²,

Abhinav Nigam³

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...

Citation Types

Supporting

Mentioning

Contrasting

Year Published

2023

Publication Types

Select...

Article1

Relationship

Self Cite0

Independent1

Authors

Journals

Cited by 1 publication

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

Digital Banks in Brazil: Struggling to Reach the Breakeven Point or a New Evolution Wave?

Bueno,

Sigahi,

Anholon

2023

FinTech

View full text Add to dashboard Cite

Digital banks have profoundly changed the financial industry’s operations. In this scenario, the study of digital banks has gained increasing attention in the academic community. However, there is still a lot of room to understand how this type of organization functions and impacts different contexts. Considering the information collected, partial findings, and the professional experience of those involved in a larger research project, the main objective of this study is to present the Brazilian scenario related to digital banks from the analytical perspective of the research group. The methodological approach included analysis of partial results of a larger research project, bibliographic research, analysis of public data about digital banks in Brazil, and multidisciplinary discursive approach to conduct debates with the support of academic literature and experience from top managers working in major Brazilian financial institutions. Data on key performance indicators (KPIs), including cost breakdown, net revenue, return on equity (ROE), and cost-to-income ratio, are presented and analyzed for both traditional and digital banks. Furthermore, this study puts forward potential avenues for future research within three main research domains: digital operational efficiency for banks, customer attraction strategies employed by digital banks, and the utilization of digital financial services in the retail industry.

show abstract

Digital Banks in Brazil: Struggling to Reach the Breakeven Point or a New Evolution Wave?

Bueno,

Sigahi,

Anholon

2023

FinTech

View full text Add to dashboard Cite

show abstract

scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.

Contact Info

customersupport@researchsolutions.com

10624 S. Eastern Ave., Ste. A-614

Henderson, NV 89052, USA

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Blog Terms and Conditions API Terms Privacy Policy Contact Cookie Preferences Do Not Sell or Share My Personal Information

Made with 💙 for researchers

Part of the Research Solutions Family.

The impact of customer's training of digital banking services on its acceptability by customers' in India

Cited by 1 publication

References 0 publications

Digital Banks in Brazil: Struggling to Reach the Breakeven Point or a New Evolution Wave?

Digital Banks in Brazil: Struggling to Reach the Breakeven Point or a New Evolution Wave?

Contact Info

Product

Resources

About