The Impact of Destination Service Quality and Destination Environment on Tourist Satisfaction: A Field Study on Jordans Golden Triangle for Tourists Point of View

Bader, Feras Mohammad; Hasoneh, Abdelbaset; Afaneh, Saeda; Khanfar, Salim

doi:10.18488/journal.31.2018.51.23.49

Cited by 3 publications

(1 citation statement)

References 35 publications

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“…We often read descriptions of the arts and architecture of the place in a review of a tourist's travelling experience. These are the physical and cultural value representations of the environment that usually inspire tourists to revisit their holiday destinations (Bader et al, 2018). In a study of the Golden Triangle in Jordan, we were shown how 600 tourists were positively and significantly satisfied with the values attached to their new holiday environment, both physically and culturally.…”

Section: Art/architecture and Satisfactionmentioning

confidence: 97%

Aesthetic Qualities of Island Tourism in Malaysia's East Coast Region: Does Duration of Stay Matter in Satisfying Tourists?

et al. 2022

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The East Coast islands of Malaysia are becoming increasingly popular as a world-class nature tourism destination. Not only are they naturally beautiful and accessible, they are also attractive and appear as a destination image. However, whether satisfaction based on the aesthetic quality of the island is sufficient in determining a tourist’s duration of stay is being questioned. This study, therefore, sets out two objectives to investigate the relationship between Aesthetic qualities and Tourist Satisfaction: (1) to investigate which aesthetic quality has a significant influence on tourist satisfaction of Malaysia's East Coast islands, and (2) to determine whether the length of stay has a significant influence on tourist satisfaction of the East Coast islands of Malaysia. This study is quantitative and cross-sectional. Smart PLS-SEM analysis was used on 150 responses; the 5000 replication of samples reveals that all aesthetic qualities contributed to tourist satisfaction. The ANOVA analysis, supported by the post hoc multiple comparison analysis among the groups, the Least Square Difference (i.e., LSD) Fisher's Test, and Games-Howell Test, yielded intriguing results for the significant difference between the duration of stay groups on these islands. All aesthetic qualities, especially scenery, showed significant differences during a short stay. The findings would raise public awareness of the importance of sustaining the aesthetic quality of island tourism while also benefiting many stakeholders. There is also a need for more promotional efforts to extend the tourists' duration of stay. However, generalizations of the results of this study are limited to responses given mainly from three main islands of Terengganu.

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Section: Art/architecture and Satisfactionmentioning

confidence: 97%

Aesthetic Qualities of Island Tourism in Malaysia's East Coast Region: Does Duration of Stay Matter in Satisfying Tourists?

et al. 2022

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The Role of Vlog Content and Vlog Enjoyment On Developing Marketable Travel E-Commerce to Millennial Audiences

Sitinjak

Omar

Maulana

2022

2022 International Conference on Informatics, Multimedia, Cyber and Information System (ICIMCIS)

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Turi̇st Deneyi̇m Kali̇tesi̇ni̇n Desti̇nasyon İli̇şki̇sel Değeri̇ne Ve Turi̇st Sadakati̇ne Etki̇si̇

Ateş,

Sunar

2024

Bingöl Üniversitesi Sosyal Bilimler Enstitüsü Dergisi

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Turizm, modern küresel ekonominin önemli bir itici gücüdür. Bu güçten faydalanmak isteyen destinasyonlar, turistlere yüksek kaliteli deneyimler sunmalı, güçlü ve olumlu ilişkiler kurmalıdır. Bu amaç doğrultusunda başarılı olmak isteyen destinasyonların yetenek geliştirmesi gereken başlıca konular arasında turist deneyim kalitesi, destinasyon ilişkisel değeri ve turist sadakati bulunmaktadır. Bu çalışmanın amacı turist deneyim kalitesinin destinasyon ilişkisel değerine ve turist sadakatine etkisinin araştırılmasıdır. Bu amaç kapsamında araştırma bölgesi olarak Türkiye’nin en çok ziyaret edilen kültür turizmi destinasyonlarından birisi olan Kapadokya bölgesi seçilmiştir. 563 kişinin katılım sağladığı araştırmada, turist deneyim kalitesi ile destinasyon ilişki değeri, turist deneyim kalitesi ile turist sadakati, turist sadakati ile destinasyon ilişki değeri arasında pozitif yönlü ilişki olduğu ve turist deneyim kalitesi algılarının destinasyon ilişkisel değeri üzerine etkisinde turist sadakatinin aracılık etkisi olduğu sonuçlarına ulaşılmıştır. Araştırma katılımcılarının yaş, gelir ve eğitim düzeylerine ilişkin bulgular da geçmiş çalışmalardaki kültür turisti demografik profilleri ile benzerdir. Çalışma sonuçlarına göre turist deneyim kalitesini geliştirmek, destinasyon ilişkisel değerini ve turist sadakatini olumlu bir şekilde etkilemektedir. Bu konularda yetenekli olan destinasyonlar, turistlerce tekrar ziyaret ve tavsiye edilme avantajlarına sahip olacaktır.

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The Impact of Destination Service Quality and Destination Environment on Tourist Satisfaction: A Field Study on Jordans Golden Triangle for Tourists Point of View

Cited by 3 publications

References 35 publications

Aesthetic Qualities of Island Tourism in Malaysia's East Coast Region: Does Duration of Stay Matter in Satisfying Tourists?

Aesthetic Qualities of Island Tourism in Malaysia's East Coast Region: Does Duration of Stay Matter in Satisfying Tourists?

The Role of Vlog Content and Vlog Enjoyment On Developing Marketable Travel E-Commerce to Millennial Audiences

Turi̇st Deneyi̇m Kali̇tesi̇ni̇n Desti̇nasyon İli̇şki̇sel Değeri̇ne Ve Turi̇st Sadakati̇ne Etki̇si̇

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