The impact of digital transformation on supply chains through e-commerce: Literature review and a conceptual framework

Mashalah, Heider Al; Hassini, Elkafi; Gunasekaran, Angappa; Bhatt, Deepa

doi:10.1016/j.tre.2022.102837

Cited by 82 publications

(30 citation statements)

References 205 publications

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“…Recent developments in bicycle technology have contributed to the use of bicycles for urban freight transportation. These developments include the use of lighter materials; the design of bicycles with larger cargo capacities, in terms of both weight and volume; the development of trailers; and the introduction of electric motors that assist the rider, especially on inclines (Browne et al ., 2011; Mashalah et al ., 2022). As a result, this type of transportation is finally being adopted in large metropolitan areas (Goeke and Schneider, 2015; Muñoz-Villamizar et al ., 2019).…”

Section: Literature Reviewmentioning

confidence: 99%

Measuring consumer perceptions of home-delivery convenience – the case of cargo bikes

Pelet

Taieb

Alkhudary

2023

IJRDM

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PurposeDespite the increasing use of home delivery (HD) in e-commerce, no studies have explicitly examined consumer perceptions of the convenience of the last-mile delivery of goods by cargo bike (CB). Therefore, this study aims to identify the dimensions of HD convenience and to develop a reliable and valid measurement tool, namely the Home-Delivery Convenience via Cargo Bike (HDCCB) scale.Design/methodology/approachThe methodology of this scale development study is premised on a review of the existing literature, which identifies differences in consumer perceptions of the convenience of services. The authors conducted semi-structured interviews with 10 online consumers and validated the content with 3 experts on marketing in the retail and services sectors in order to develop the items for the scale. Thereafter, the authors identified the main dimensions through an exploratory factor analysis that the authors applied to an online survey with 116 respondents. Finally, the scale was validated through a confirmatory factor analysis of an online survey with 300 respondents.FindingsFollowing the original work of Brown (1990), the authors define consumer perceptions of HD convenience as a multidimensional construct and measure each facet of its four dimensions, which are time, use, execution and acquisition. E-retailers and last-mile logistics providers could use the authors' proposed measurement tool to assess consumer perceptions of the convenience of HD. That assessment could generate a competitive advantage.Originality/valueThis study is original as the study deepens the existing understanding of consumer perceptions of the convenience of HD by CB in last-mile logistics. This study also develops a multidimensional measure that is based on an empirical study.

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Section: Literature Reviewmentioning

confidence: 99%

Measuring consumer perceptions of home-delivery convenience – the case of cargo bikes

Pelet

Taieb

Alkhudary

2023

IJRDM

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“…Chen et al (2021) studied the effect of digital transformation on financial empowerment of supply chain. Based on the literature on supply chain drivers, Mashalah et al (2022) proposed a conceptual framework that links supply chain with business strategies, digital transformation strategies, and performance of enterprises. Jiang et al (2023) studied the game problem between a platform enterprise that can provide digital services and multiple retailers, exploring the best decision‐making in decentralized and centralized environments.…”

Section: Literature Reviewmentioning

confidence: 99%

“…In addition, the current international political tensions are superimposed, the unstable and uncertain factors of world economic development are increasing, and the development situation is more complex and severe. In this context, digital economy has gained rapid development opportunities due to its data-driven, platform-based, and other significant features (Mashalah et al, 2022). Countries all over the world have expedited policy adjustment in order to deal with the downward pressure on the economy and meet the task of altering the international pattern, and the global digital economy is accelerating in a comprehensive, intelligent, and green direction.…”

Section: Introductionmentioning

confidence: 99%

“…However, manufacturers need to pay high investment costs to open up online recycling channels (Wang et al, 2019). Different digital technology choices made by manufacturers and recycling platforms have a big impact on how much each supply chain member pays out in terms of expenses and benefits (Mashalah et al, 2022; Sun et al, 2018). Therefore, do enterprises implementing digital technology to empower their employees have enough reason to launch online recycling channels in the interests of supply chain participants, overall revenues, and social welfare?…”

Section: Introductionmentioning

confidence: 99%

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Manufacturer's online recycling channel intrusion strategies considering digital technology enabling and government subsidies

Yao,

Wang,

Yan

et al. 2023

Manage Decis Econ

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We constructed closed‐loop supply chain decision‐making models for digital technology empowerment considering government subsidies and analyzed the interaction between subsidy strategies and digital technology empowerment decisions. We found that when manufacturer does not (does) implement online recycling channel intrusion, government subsidies have (have not) a transmission effect. However, when the government subsidizes manufacturer (recycling platform), channel intrusion will increase (decrease) the digital technology empowerment level of recycling platform. Meanwhile, excessive subsidies for recycling platform are not conducive to remanufacturing. In addition, when consumers' digital sensitivity is weak, government subsidies to manufacturer is more conducive to increasing social welfare.

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“…However, studies on digital supply chains from the capability perspective are still in the conceptual framework stage and have not yet matured (Farnoush et al ., 2022). The ability to build digital supply chains is not the only application of digital technologies, but also the combination of digital measures with its own supply chain objectives and practices, making the digital upgrade, transformation and reconstruction (Mashalah et al ., 2022) of the whole upstream and downstream elements. These unique capabilities are key to supporting performance improvements (Queiroz et al ., 2019).…”

Section: Introductionmentioning

confidence: 99%

The impact of digital supply chain capabilities on enterprise sustainable competitive performance: an ambidextrous view

Dai

Boadu

2023

IMDS

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PurposeThe construction of digital supply chains to integrate internal and external resources is becoming an important path for manufacturing enterprises to gain competitiveness. However, at present, research on the internal mechanisms of digital supply chain capabilities (DSCC) and enterprise sustainable competitive performance (ESCP) has not been sufficiently studied. Based on contextual ambidexterity theory, this study investigates whether DSCC could enable the realization of supply chain ambidexterity and further explains the mediating role of supply chain ambidexterity on DSCC and ESCP, and the boundary conditions of supply chain governance on supply chain ambidexterity and ESCP.Design/methodology/approachWith a survey data set of 232 Chinese manufacturing enterprises from different industries, the study empirically tests a moderated mediating model and conducts hierarchical linear modeling and bootstrap to test the study's hypotheses.FindingsThe results demonstrate that: (1) DSCC positively enhance ESCP; (2) supply chain ambidexterity, which can be regarded as a synergic ability of supply chain alignment and adaptability, partially mediates the positive relationship between DSCC and ESCP; and (3) supply chain governance such as incentive governance positively moderates the association between supply chain ambidexterity and ESCP, but there is no evidence that relational governance moderates their relationship.Originality/valueThis paper proposes a new interpretive perspective to understand digital supply chains. More importantly, it reveals the importance of DSCC in contributing toward supply chain ambidexterity and ESCP, and demonstrates the differential regulating action of incentive and relational governance on the association between supply chain ambidexterity and ESCP, with implications for both academics and practitioners.

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The impact of digital transformation on supply chains through e-commerce: Literature review and a conceptual framework

Cited by 82 publications

References 205 publications

Measuring consumer perceptions of home-delivery convenience – the case of cargo bikes

Measuring consumer perceptions of home-delivery convenience – the case of cargo bikes

Manufacturer's online recycling channel intrusion strategies considering digital technology enabling and government subsidies

The impact of digital supply chain capabilities on enterprise sustainable competitive performance: an ambidextrous view

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