2022
DOI: 10.1108/sbr-07-2021-0119
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The impact of digital trust on firm value and governance: an empirical investigation of US firms

Abstract: Purpose This study aims to investigate the effects of firm- and governance-specific characteristics on digital trust (DT) and firm value. Firm-specific factors include return on assets (ROA), market-to-book ratio (M/B ratio), size and leverage, whilst governance-related factors comprise board size, percentage of female board members, board independence and institutional ownership. All listed US firms over the period of 2011–2016 were analysed in this study. Design/methodology/approach This study provides a n… Show more

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Cited by 13 publications
(9 citation statements)
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“…The relationship between Information Governance (IG) strategies and digital trust, particularly in the context of digital electoral systems, is complex and multifaceted. Kluiters, Srivastava, and Tyll [51] suggest that governance-specific characteristics, such as board size, percentage of female board members, board independence, and institutional ownership, can significantly influence digital trust. By extension, this implies that in electoral systems, applying robust IG strategies, including data protection, privacy measures, and compliance with legal frameworks, could positively influence public confidence in the system.…”
Section: Strategies Are Positively Associated With Digital Trustmentioning
confidence: 99%
“…The relationship between Information Governance (IG) strategies and digital trust, particularly in the context of digital electoral systems, is complex and multifaceted. Kluiters, Srivastava, and Tyll [51] suggest that governance-specific characteristics, such as board size, percentage of female board members, board independence, and institutional ownership, can significantly influence digital trust. By extension, this implies that in electoral systems, applying robust IG strategies, including data protection, privacy measures, and compliance with legal frameworks, could positively influence public confidence in the system.…”
Section: Strategies Are Positively Associated With Digital Trustmentioning
confidence: 99%
“…“Managing ethical digital processes is not a technological but a corporate challenge” (Kluiters, Srivastava, and Tyll 2022, p. 3). Here, service firms need to focus on building company-wide norms where ethical practices are paramount (Bailey and Shantz 2018; De Cremer 2020), yet the challenge is their ability to embed CDR as cultural competency, responsible for their ethical digital footprint.…”
Section: Conclusion Implications and Further Researchmentioning
confidence: 99%
“…Unfortunately, for many service firms, the decisions and processes around data and technology creation and usage are not transparent (Someh Ida & Wixom Barbara, 2020). Digital governance should be formalized and embedded across organizational units and roles, and include practices and systems as outlined in Table 2 (see Dyché Jill & Levy Evan, 2011; Kluiters et al, 2022; Lacity, 2018; Mueller, 2022; Someh Ida & Wixom Barbara, 2020; Wixom et al, 2020). Additionally, safeguard systems that respond to any grey areas and CDR concerns that arise should be made explicit.…”
Section: Conclusion Implications and Further Researchmentioning
confidence: 99%
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“… Leverage We calculated the financial leverage by the ratio of debt/equity [ 74 , 82 ]. Size Calculated with the total assets and employee numbers [ 83 ]. Industry performance As in previous studies on firm performance, the industry is controlled to capture the industry effect.…”
mentioning
confidence: 99%