The impact of eHealth on relationships and trust in primary care: a review of reviews

Ramachandran, Meena; Brinton, Christopher; Wiljer, David; Upshur, Ross; Gray, Carolyn Steele

doi:10.1186/s12875-023-02176-5

Cited by 9 publications

(1 citation statement)

References 130 publications

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“…There is one important aspect that was not tested in this study, namely, how providing telemedical consultations impacts trust. Establishing and maintaining trust is a central element in effective patient-physician interactions and positively affects clinical outcomes (60,61). Future studies should consider this aspect in more detail, especially if the provision of information shifts from a personal to more automated format, e.g., using digital applications for the provision of pre-anaesthesia information (43,57,62).…”

Section: Outlook and Limitationsmentioning

confidence: 99%

Prohibiting Babel - A call for professional remote interpreting services in pre-operation anaesthesia information

Gerger,

Graf,

Klager

et al. 2024

Preprint

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Introduction: Language barriers within clinical settings pose a threat to patient safety. As a potential impediment to understanding, they hinder the process of obtaining informed consent. This study investigates the impact of the current use of interpreters, with a particular focus on the efficacy of engaging laypersons as interpreters, rather than professional interpreters. A further objective is to explore the validity and reliability of phone-based telemedicine. Methods: In three groups (N per group = 30), we compared how using lay or professional interpreters affected non-German speaking patients’ subjectively perceived understanding (understood vs. not understood) and recollection (recollected vs. not recollected) of information about general anaesthesia. Fluent German speaking patients served as the control group. Statistical analyses (χ2 tests and binomial) were calculated to show differences between and within the groups. Results: All three groups indicated similar, high self-reported levels of having understood the medical information provided. This was in stark contrast to the assessed objective recollection data. In the lay interpreter group, recollection of anaesthesia facts was low; only around half of participants recalled specific facts. For patients supported by professional interpreters, their recollection of facts about anaesthesia was significantly enhanced and elevated to the same level of the control group (fluent in German). Moreover, for these patients, providing information by means of phone-based telemedicine before anaesthesia yielded high levels of understanding and recollection of anaesthesia facts. Conclusion: Phone-based telemedicine is a safe and reliable method of communication in the professional interpreter group and German speaking control group, but not in the lay interpreter group. Compared to lay interpreters, professional interpreters significantly improve patients’ uptake of critical information about general anaesthesia, thus highlighting the importance of professional interpreters for patient safety and informed consent.

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