The Impact of Employee Satisfaction, Emotional Intelligence and Organizational Commitment on Marketing Service Quality in Medical Equipment Companies, Bahrain

Alkadash, Tamer M.; AlZgool, Mahmoud; Ateeq, Ali Ahmed; Alzoraiki, Mohammed; Alkadash, Rawan M.; Nadam, Chayanit; AlMaamari, Qais; Milhem, Marwan; Dawwas, Mohammed

doi:10.1007/978-3-031-35828-9_76

Cited by 5 publications

(2 citation statements)

References 18 publications

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“…Sikap umum yang dimaksud adalah bahwa sangat wajar bagi karyawan untuk mendapatkan kepuasan pada perkerjaan mereka. (Alkadash et al, 2024) mendifinisikan sebagai rasa kepuasan atau kepuasan yang dialami seorang karyawan dalam pekerjaan atau lingkungan kerjanya. Semua emosi yang dimiliki karyawan seperti harapan serta kenyataan yang diperoleh karyawan dari pekerjaannya dapat dianggap sebagai kepuasan karyawan.…”

Section: Pendahuluanunclassified

“…Kepuasan karyawan dapat didefinisikan sebagai ukuran seberapa puas dan memenuhi karyawan terhadap berbagai aspek pekerjaan mereka, pengalaman karyawan secara keseluruhan, dan organisasi tempat mereka bekerja (Alkadash et al, 2024). (Robbins, 2017) dan (Matthews et al, 2018) mendefinisikan kepuasan karyawan sebagai sesuatu yang semestinya karyawan tersebut dapatkan.…”

Section: Employee Satisfactionunclassified

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Employee Loyalty: Peran Trust in Management Dan Peers Dengan Mediasi Employee Satisfaction

Rahmatika

2024

PUBLIK

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This research aims to determine the effect of trust in management and trust in colleagues on employee loyalty which is mediated by job satisfaction in employees of one of the state-owned companies in Surabaya. This research uses the Structural Equation Modeling (SEM) analysis method using the smartPLS 3.0 application. The sample used in this research was 45 respondents using a purposive sampling method, namely distributing questionnaires online to respondents who met certain criteria. The research results show that employee satisfaction, trust in management, and trust in colleagues have a positive and significant effect on employee loyalty. However, the variables of trust in management and trust in colleagues have a direct effect but not significant on employee loyalty.

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Section: Pendahuluanunclassified

Section: Employee Satisfactionunclassified