The impact of environmental risk and platform trust on satisfaction with health qr code use

Abstract

In response to the economic and social hazards posed by the COVID-19 global pandemic, many countries have adopted various information technologies to rapidly track and control the spread of the epidemic. Health Quick Response (QR) codes are emergency measures implemented by the Chinese government in the epidemic environment to balance epidemic prevention and control with recovery of economic and social development, and facilitate public mobility across regions and access to various public spaces. The use of health codes by the public is a practical necessity, but the satisfaction of their use is influenced by multiple factors such as environment, technology, and organization. In this paper, we collected data through a questionnaire to analyze the basic situation of public satisfaction with the use of health QR codes in China and its influencing factors. The results show that perceived quality and platform trust directly affect the satisfaction of health code usage, while environmental risk and platform trust indirectly affect the satisfaction of health code usage through the mediating effect of perceived quality.