The impact of ergonomic practices on housekeeping employee retention and efficiency in hotels during COVID-19 in India

Abstract

This article explores the current status of housekeeping-employee retention and efficiency in hotels particularly during COVID-19 in India, then discusses the implications of ergonomic practices on these. Ergonomic practice research in hotel housekeeping has been given enlarged scholarly attention, yet similar research in the Indian context is almost non-existent. Housekeeping work involves considerable physical effort that can lead to discomfort or even injury. This research involved 210 housekeeping employees from five-star hotels through an online survey. The data were interpreted using the partial least square (PLS) software SmartPLS 2.0. The constructs used in the study were working conditions, risk assessment and control, pandemic response plan, employee efficiency and employee retention. Working conditions were found to have a significant positive relationship with employee retention, whereas, risk assessment and control was found to have a positive relationship with employee retention and employee efficiency. Also, the pandemic response plan was found to have a positive relationship with employee efficiency. The pandemic response plan was not found to have a significant positive relationship with employee retention, while working conditions were not found to have a significant positive relationship with employee efficiency either.

The Application of the Total Ergonomics (SHIP) Method in Science and Technology for the Regional Development (PIPK) of Munduk Village, Buleleng, Bali

“…Moreover, some differences were identified in relation to the quality standards in second home existing in each area in terms of cleanliness and health of the environment. This led to the need to ensure healthy and hygienic designs to satisfy the desires of guests looking for a clean, germfree, and attractive environment [26]. Second home was also arranged to have appropriate workplaces and equipment as well as well-trained employees to reduce skeletal muscle complaints due to nonergonomics and repetitive movements [27].…”

The Application of the Total Ergonomics (SHIP) Method in Science and Technology for the Regional Development (PIPK): Case Study at Munduk Village, Bali

“…Moreover, some differences were identified in relation to the quality standards in second home existing in each area in terms of cleanliness and health of the environment. This led to the need to ensure healthy and hygienic designs to satisfy the desires of guests looking for a clean, germ-free, and attractive environment [26]. Second home was also arranged to have appropriate workplaces and equipment as well as well-trained employees to reduce skeletal muscle complaints due to non-ergonomics and repetitive movements [27].…”