The Impact of Food Quality on Foodservice Satisfaction at International Conferences

Abstract

Planners of international conferences are advised to consider the conference-specific demands of the attendees when developing food service schemes. The main objective of this study is to identify the key food factors that influence on foodservice satisfaction at international conferences. This study uses menu selection, food content quality, conference-specific characteristics, and local food experience as the four constructs for the evaluation of international conference food quality. The sample data were collected via an online survey; 296 of which were valid. With the exception of conferencespecific characteristics, all food quality constructs demonstrated a significant positive impact on overall food service contentment.

The influence of the importance of event factors on meeting planner satisfaction: A case study of a theme park event business

“…In addition, the other factors all showed high importance and therefore support the findings of Lee et al (2004). The importance of food was also emphasised in the literature review (Wei & Huang, 2013). Choi (2004) also highlighted the strong influence of food quality on satisfaction.…”

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“…Storitve lahko izvedejo zunanji gostinski obrati, ki s prizoriščem niso povezani, ali pa takšni, ki so sestavni del prizorišča, na primer prehrambni in gostinski oddelek v hotelu. Izbira tako hrane kot pijače lahko pomembno vpliva na zadovoljstvo udeležencev in uspešnost organizacije konference, zato ji organizatorji namenjajo veliko pozornosti in truda (Kim, Lee in Love 2009;Wei in Huang 2013).…”

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