The impact of human resource management practices and the implementation of quality management systems on business performance: an empirical study of Sri Lankan manufacturing firms - a conceptual model

Senaweera, Lalith Nimal; Dhammika, K.A.S.

doi:10.4038/kjhrm.v12i1.40

Cited by 1 publication

(1 citation statement)

References 46 publications

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“…The relationship between Total quality management and business performance, ISO 9000 certified organization and business performance, HRM practices and business performances were studied. The findings suggested a mechanism based on company size and firm age for the impact of Quality Management System [5]. The quality control, employee engagement, performance improvement and customer satisfaction was studied for their relationship with the total quality control in Korea.…”

Section: IIImentioning

confidence: 99%

A Study On Impact Of Quality Management System On Organizational Performance At Oil Seal Manufacturing Industries In Madurai

Muthukrishnan¹

2021

TURCOMAT

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Manufacturing units are often facing a challenge regarding the cost-reduction, product quality, and productivity in their operations, customer complaint and reduced customer relationship. To remain competitive, the industry must meet the optimal Production Lead Times and Prices, as well as provide outstanding customer service. As a result, companies are concentrating more on the needs and satisfaction of their customers. Mostly they use the Quality Management System to achieve the aforesaid objectives. This study focuses on the impact of Quality Management System on organizational performance in oil seal manufacturing plants at Madurai. Various literature reviews were studied and the hypothesis was framed. The analysis was done based on factors like customer satisfaction, product and process control, improved SCM, reduction in quality cost and improved employees’ involvement. The result was in favor of the study which suggested that the Quality Management System impacts the organization in a positive way.

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Section: IIImentioning

confidence: 99%

A Study On Impact Of Quality Management System On Organizational Performance At Oil Seal Manufacturing Industries In Madurai

Muthukrishnan¹

2021

TURCOMAT

View full text Add to dashboard Cite

show abstract

The impact of human resource management practices and the implementation of quality management systems on business performance: an empirical study of Sri Lankan manufacturing firms - a conceptual model

Abstract: This study proposed aframeworkfor the moderating effect ofFirm Size and the Firm Age (Years of implementation of Quality Management Practices) on the Impact of Human Resource Management (HRM) Practices and the Implementation of Quality

Cited by 1 publication

References 46 publications

A Study On Impact Of Quality Management System On Organizational Performance At Oil Seal Manufacturing Industries In Madurai

A Study On Impact Of Quality Management System On Organizational Performance At Oil Seal Manufacturing Industries In Madurai

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