The Impact of ICT Support and the EFQM Criteria on Sustainable Business Excellence in Higher Education Institutions

Đorđević, Aleksandar; Klochkov, Yury; Arsovski, Slavko; Stefanović, Nikola; Shamina, Luiza; Pavlović, Aleksandar

doi:10.3390/su13147523

Cited by 12 publications

(5 citation statements)

References 94 publications

(108 reference statements)

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“…Specifically, 12 of the 15 hypotheses were confirmed at high levels of significance (H1, H2, H4, H5, H7, H8, H9, H10, H11, H12, H13, H15). Moreover, the results showed that leadership had positive effects on strategy (0.760) and people (0.468), which are supported by previous literature (Belvedere et al 2018;Ðor dević et al 2021;Kaplani 2023;Para-González et al 2021;Zhang et al 2021). These findings underscore the critical role that leadership plays in formulating policies and motivating people; therefore, public sector services need to pay great attention to the leadership cultivated in their organizations and provide guidance on how it can be effective.…”

Section: Discussionsupporting

confidence: 86%

Exploring the Relationships between the Enablers and Results Criteria of the EFQM Model 2013 in the Context of the Greek Public Administrative Services

Mitsiou,

Zafiropoulos

2024

Administrative Sciences

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This study presents a first attempt to apply and validate the European Foundation for Quality Management (EFQM) Model 2013 as a framework in the context of public administrative services in Greece, and to explore the relationships between the model’s enablers and results criteria. The methodological approach adopted was quantitative research with a structured questionnaire, while partial least squares structural equation modeling (PLS-SEM) was applied to validate the model and test the cause–effect relationships between the enablers and results on a national sample of 155 managers. The results confirmed the reliability and validity of the EFQM Model 2013 in the context of this study and revealed significant relationships between the model’s enablers and results. In addition, the empirical findings of this study may improve our understanding of the underlying relationships between the EFQM model criteria, but should not be generalized, as this study only concerned Greek public administrative services. Finally, this study may provide valuable insights to managers and governing bodies responsible for policy-making about the significance and magnitude of the relationships between the enablers and results criteria so that they can develop strategies to improve the operational and strategic performance of the Greek public administrative services.

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Section: Discussionsupporting

confidence: 86%

Exploring the Relationships between the Enablers and Results Criteria of the EFQM Model 2013 in the Context of the Greek Public Administrative Services

Mitsiou,

Zafiropoulos

2024

Administrative Sciences

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“…A typical example is the application of the EFQM Excellence Model in higher education in Serbia and Russia, with the aim of achieving sustainable excellence. This example shows that the education sector, for which the model was not originally designed, could not adapt to the requirements of the excellence model, due to lack of experience and the pressure to meet expectations immediately [178]. If adapted to the culture of each place, the EFQM model could contribute to enhancing excellence at all levels of education and achieving high levels of performance and improvement.…”

Section: Discussionmentioning

confidence: 99%

Evaluation of Quality and Equality in Education Using the European Foundation for Quality Management Excellence Model—A Literature Review

Taraza,

Anastasiadou,

Papademetriou

et al. 2024

Sustainability

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Purpose: The purpose of this study was to determine the effects of the European Foundation for Quality Management (EFQM) Excellence Model on education and its contribution to ensuring high-quality education equality. Design/Methodology/Approach: A systematic literature review was conducted based on data from three academic publishers (Taylor & Francis, Emerald, and Elsevier Science Direct). Of the 69 journal articles, 61 were published between 2003 and 2023 and documented the results of the EFQM quality tool, and 8 articles were removed. Findings: The study highlights the results of applying the EFQM Excellence Model in the educational sector. Based on the bibliographic review, the feasibility of using the model in primary, secondary, and tertiary education is identified. We examine the findings related to using the model to ensure equality in high-quality education and the challenges faced by educational systems, with the ultimate goal of meeting student expectations. Research limitations/Implications: An important limitation is that the data were only drawn from three major publishers and the authors did not have access to all the relevant databases, since the search for articles was carried out in English only. The search for articles was limited by the keywords, as the EFQM Excellence Model was originally designed for the private sector. Practical implications: The results and limitations recorded in the study and the presentation of the 88 articles motivate academic researchers to conduct further study and fill the gap left by the limited number of publications on the application of the EFQM Excellence Model in the educational sector. Originality/Value: The EFQM Excellence Model has not been widely implemented in the high-quality educational sector and the existing literature reviews are limited. More research in the field of education is needed to determine the contribution of the excellence model to the evaluation of high-quality education.

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“…It was perceived that the use of the EFQM excellence model's self-assessment in the public sector has lagged behind that in the private sector. This was somewhat because of the lag in adapting the EFQM excellence model for public sector use, and due to the lack of pressure to respond to customers through continuous improvement in the public sector when compared with the private sector (Đorđević et al ., 2021). However, in terms of constraints, especially financial resources, the solution should be in “soft” factors.…”

Section: Theoretical Implicationsmentioning

confidence: 99%

An optimal organizational excellence model for the public sector

Rahmati,

Jalilvand

2023

IJQRM

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PurposeCurrent models of organizational excellence are appropriate for the private organizations. It is evident that if an appropriate model is not adopted, the process of excellence in the organizations fails and some dimensions of the organization get affected by unpredictable damages. This research aims to identify an appropriate excellence model for public organizations.Design/methodology/approachFirst, a comprehensive literature review was conducted to identify the excellence criteria and models. Second, the models were through an expert-oriented questionnaire, analyzed by the analytical hierarchy process (AHP) technique. Participants were experts in the two domains of excellence models and public sector management. A sample of 15 experts was selected using purposive sampling. In order to emphasize on reliability, 10 questionnaires were adopted for analysis.FindingsThe findings showed that the European Foundation for Quality Management (EFQM) model is the most appropriate model for excellence measurement in the public organizations based on the five selected indices.Originality/valueThe identification of a model for measuring organizational excellence for public sector can significantly contribute to existing literature on excellence measurement.

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The Impact of ICT Support and the EFQM Criteria on Sustainable Business Excellence in Higher Education Institutions

Cited by 12 publications

References 94 publications

Exploring the Relationships between the Enablers and Results Criteria of the EFQM Model 2013 in the Context of the Greek Public Administrative Services

Exploring the Relationships between the Enablers and Results Criteria of the EFQM Model 2013 in the Context of the Greek Public Administrative Services

Evaluation of Quality and Equality in Education Using the European Foundation for Quality Management Excellence Model—A Literature Review

An optimal organizational excellence model for the public sector

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