The Impact of Information and Communication Technologies on Hotel Competitiveness

Abstract

This study aims to analyze the use of Information and Communication Technologies (ICT) as a competitiveness factor by hotel companies located in Inhambane and Macaneta, Mozambique. This is a descriptive study with a qualitative approach. For data collection, a semi-structured interview script was used, which was applied to ten hotel managers from Inhambane and Macaneta (five participants in each case). The data was analyzed using categorical content analysis. The results showed that the interviewees recognize the importance of technology for the hotel's competitiveness, but do not use software, limiting themselves to simpler programs. It was found that Wi-Fi services and the use of social networks are perceived as sources of competitive advantage in the context investigated. The research points to practical contributions that shed light on the need to make resources available for the application of ICT in the hotel sector.