The impact of information security failure on customer behaviors: A study on a large-scale hacking incident on the internet

Lee, Min-Jae; Lee, Jin-Kyu

doi:10.1007/s10796-010-9253-1

Cited by 29 publications

(17 citation statements)

References 71 publications

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“…Finally, respondents rated the quality of their experience with the company or type of company on a 0-100 scale that allowed a "not applicable" option if they had no experience. These tests for frequency of use and experience 1 Responses to this question were collected in order to determine whether participants with more experience were more or less likely to possess certain attitudes toward the collection of personal data. Results uniformly show no relationship between MTurk experience and attitudes toward data collection.…”

Section: Methods and Designmentioning

confidence: 99%

“…Data can be hacked, sold to third parties, or used for practices that range from nefarious (like identity theft) to annoying (like an abundance of unwanted customized advertisements). Anxiety over data collection can pose problems for entities that collect personal data, to the extent that consumers who know of and fear collection avoid such entities [1], and journalists publicize perceived maleficence in data collection, and turn public opinion away from the offenders [2,3].…”

Section: Introductionmentioning

confidence: 99%

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Generalized Trust, Need for Cognitive Closure, and the Perceived Acceptability of Personal Data Collection

Chavanne

2018

Games

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This vignette-based study examines how generalized trust and the need for cognitive closure relate to the perceived acceptability of contemporary business methods of personal data collection. Subjects are exposed to four scenarios that describe a method of personal data collection, involving either brand-name companies or generic descriptors of companies. After each scenario, subjects rate how acceptable they find the practice of data collection, along with the frequency and quality of experiences that they have had with the company (for brand names) or type of company (for generic descriptors). Judgments of perceived acceptability are analyzed, both across the portfolio of judgments and within each separate scenario. While analyses of each separate scenario point to the context-dependency of the perceived acceptability of data collection, several results stand out when analyzing the subjects' portfolios of responses in the aggregate. Higher generalized trust is linked to a higher average acceptability rating, and the effect is stronger when companies are described with brand names rather than generic descriptors. Uniformly, however, no relationship is found between need for cognitive closure and perceived acceptability. Additionally, positive experiences are found to be a stronger predictor of perceived acceptability of data collection than frequency of use.

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Section: Methods and Designmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Generalized Trust, Need for Cognitive Closure, and the Perceived Acceptability of Personal Data Collection

Chavanne

2018

Games

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“…When an individual does not have any opportunities or opportunities imply inevitable negative consequences, the individual either mitigates or terminates the feeling of regret through attitude change, thus maintaining behaviour. In contrast, alternative decisions entailing a positive outcome facilitate the feeling of regret (Roese and Summerville, 2005 ) and predict switching behaviour (Lee and Lee, 2012 ). Feeling regret often results in corrective actions, a change of decision and behaviour, such as switching service providers if they fail to meet service requirements (Zeelenberg and Pieters, 1999 ).…”

Section: Literature Review and Hypothesesmentioning

confidence: 99%

Cognitive Dissonance in Technology Adoption: A Study of Smart Home Users

2020

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This study aims to address a research gap related to the outcomes of the use of technology when the performance falls short of initial expectations, and the coping mechanisms that users may deploy in such circumstances. By adopting Cognitive Dissonance Theory, the objectives of the study are a) to examine how dissonance, caused by the negative disconfirmation of expectations, may translate into a positive outcome and b) study how negative emotions, such as anger, guilt and regret, determine the selection of the mechanism to reduce dissonance. The theorised model was tested using a cross-sectional research design and a sample of 387 smart home users. The focus on smart home users fitted the objectives of the study due to the high expectations that users form and the challenges that the utilisation of technology sometimes causes. The collected data was analysed using structural equation modelling. Findings indicate that post-disconfirmation dissonance induces feelings of anger, guilt and regret, correlating with dissonance reduction mechanisms, which in turn have a distinctive effect on satisfaction and wellbeing. The findings of the study contribute to the discussion on expectation-disconfirmation and cognitive dissonance, by illustrating the interrelationship between emotional, cognitive and behavioural factors following the evaluation of technology performance and confirming that negative disconfirmation may result in satisfaction.

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“…The research in Information Systems Frontiers (ISF) particularly stressed the cyber risk assessment (Mukhopadhyay et al 2019), security risk mitigation (Ye et al 2006), IT security investment (Ezhei and Ladani 2018), information security policy (Kang and Hovav 2018), and security risk management (Lee and Lee 2012). In this regard, ISF's research also focuses more on the organization and employee aspect of cybersecurity issues.…”

Section: Cybersecurity Research Literaturementioning

confidence: 99%

Reconciliation of Privacy with Preventive Cybersecurity: The Bright Internet Approach

et al. 2020

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The emergence of a preventive cybersecurity paradigm that aims to eliminate the sources of cybercrime threats is becoming an increasingly necessary complement to the current self-defensive cybersecurity systems. One concern associated with adopting such preventive measures is the risk of privacy infringement. Therefore, it is necessary to design the future Internet infrastructure so that it can appropriately balance preventive cybersecurity measures with privacy protections. This research proposes to design the Internet infrastructure using the preventive cybersecurity measures of the Bright Internet, namely preventive cybersecurity protocol and identifiable anonymity protocol, and ten privacy rights derived from Europe's General Data Protection Regulations (GDPR). We then analyze the legitimacy of the five steps of the preventive cybersecurity protocol and the four features of the identifiable anonymity protocol from the perspectives of ten privacy rights. We address the legitimacy from the perspective of potential victims' self-defense rights. Finally, we discuss four potential risks that may occur to the innocent senders and proposed resilient recovery procedures.

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The impact of information security failure on customer behaviors: A study on a large-scale hacking incident on the internet

Cited by 29 publications

References 71 publications

Generalized Trust, Need for Cognitive Closure, and the Perceived Acceptability of Personal Data Collection

Generalized Trust, Need for Cognitive Closure, and the Perceived Acceptability of Personal Data Collection

Cognitive Dissonance in Technology Adoption: A Study of Smart Home Users

Reconciliation of Privacy with Preventive Cybersecurity: The Bright Internet Approach

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