The impact of internet of things on customer service:  A preliminary study

Nasereddin, Hebah H. O.; Faqir, Moath

doi:10.21533/pen.v7i1.406

Cited by 8 publications

(5 citation statements)

References 7 publications

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“…It has become a hot and interesting topic among investors in various fields [15]. IoT is distinguished by non-human intervention, use anywhere, no time limit, reducing cost and time, and a perfect connection because it requires high-speed Internet [42,43]. Fig.…”

Section: A Internet Of Things Overviewmentioning

confidence: 99%

Investigating Internet of Things Impact on e-Learning System: An Overview

Elneel¹,

Kahtan²,

Fakharudin³

et al. 2023

IJACSA

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Learning systems have reached their peak with the revolution of smart technologies. In the past few years, the Internet of Things (IoT) has become one of the most advanced and popular technologies, affecting many different areas. Using IoT in an e-learning system is a fantastic technology that improves the e-learning system and makes it more inventive and cutting-edge. The key challenge addressed in this study is the acceptance of IoT usage in e-learning systems as well as how to improve it so that it can be utilized properly. This research concentrates on how IoT can benefit e-learning systems and how it might benefit users of e-learning systems. A comprehensive literature review was conducted to get acquainted with the important research related to IoT technology and e-learning systems through online research databases and reliable scientific journals. The first research finding is that e-learning systems need such modern techniques as IoT to enable interconnection, increase reliability, and enhance the enjoyment of the educational process. The second result is that research related to the development of new technologies like the IoT has a significant impact on enhancing the performance of new systems and bringing about positive change. This study highlights the value of IoT, particularly in e-learning systems. It aids in the development of new strategies that will improve the efficacy of e-learning systems and stimulate researchers to develop advanced technology.

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Section: A Internet Of Things Overviewmentioning

confidence: 99%

Investigating Internet of Things Impact on e-Learning System: An Overview

Elneel¹,

Kahtan²,

Fakharudin³

et al. 2023

IJACSA

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show abstract

“…Customer service representatives are a vital link between customers and service providers (Caplin & Dean, 2015; Joudeh & Dandis, 2018). Studies found that customer service encounters increase customer intention and satisfaction (Nasereddin & Faqir, 2019; Sobolewski & Kopczewski, 2017). However, Ogunnaike, Salau, Adeniyi and Tairat (2014) discovered that not all customers of telecommunications services have access to online information support, especially in developing countries.…”

Section: Literature Reviewmentioning

confidence: 99%

Work from home connection: a cluster analysis based on the Internet service attributes towards subscribers profile

Paulino

Esteban²

2022

DTS

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PurposeThe purpose of the study is to discover clusters or homogenous groups of work-from-home (WFH) Internet subscribers in the Philippines based on the attributes of speed, network quality, customer service, after-sales support, price, contract and value for money. Another objective is to determine if the formed clusters are related to the demographic profile.Design/methodology/approachA total of 275 internet subscribers from Metro Manila were surveyed. K-means cluster analysis using the Hartigan-Wong algorithm was performed on the data to generate the clusters.FindingsResults generated four significant clusters, which were named service value expecters, average expecters, low expecters and high expecters. Most of the subscribers are under the high expecters, followed by the service value expecters. The age and income of the subscribers are the profile that can affect the formulation of clusters in the Internet service industry. Those people in the younger age groups can be seen as more demanding, while older people tend to be content with the Internet service. Counter-intuitively, people with higher income seem to be more easily satisfied with Internet service features, while those people with lower income seem to be more demanding. Educational attainment and the number of household members do not have a direct effect on the formulation of clusters of Internet subscribers.Originality/valueThis is the first study to use cluster analysis in identifying possible segments of WFH Internet subscribers based on Internet service attributes. Its value is the provision of market segments based on which can be the basis for formulating marketing strategies and policies for the telecommunications industry.

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“…The main objectives of the proposed safety tracking and sensor school bus system are as follows: (1) Ensuring that all the students who got on the bus got off the bus when they reached the schools or their homes. (2) Ensuring that the driver was alerted to the presence of a sleeping student on the bus, and to relieve the parents' anxiety about their children by including them in the system to follow their children.…”

Section: The Proposed Safety Tracking and Sensoring System For Schoolmentioning

confidence: 99%

“…Some of these cameras use in schools for protection for the prevention of accidents, crime, and disasters. Recently, IoT technology has come to be used to solve several issues in transportation, such as at airports, which seek to provide good customer service [2]. In addition, it solve different issues in the educational environment, especially the problem of providing the students' safe transportation to and from their schools every day; a matter over which the parents of the students feel very much concerned.…”

Section: Introductionmentioning

confidence: 99%

A safety tracking and sensoring system for school buses in Saudi Arabia

Abbas

Mohammed²,

Almalki³

et al. 2019

PEN

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Technology can facilitate the daily movement of students to and from the schools. There are a number of IT systems that support the transportation of students, but the most important aspect is to ensure students' safety. Especially with increasing accidents of forgotten students who fall asleep inside school buses. Such incidents may result in asphyxiation or death. This paper presents a system that contributes to reducing the accidents of forgotten the students inside the school buses by enabling the parents to track their children. It includes installing a sensor system in school buses to protect the students during their daily journeys to and from their School by utilizing IoT technologies.

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The impact of internet of things on customer service: A preliminary study

Cited by 8 publications

References 7 publications

Investigating Internet of Things Impact on e-Learning System: An Overview

Investigating Internet of Things Impact on e-Learning System: An Overview

Work from home connection: a cluster analysis based on the Internet service attributes towards subscribers profile

A safety tracking and sensoring system for school buses in Saudi Arabia

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