The impact of justice on information sharing and innovation performance: a social exchange theory perspective

Abstract

Purpose With more demand-driven innovation activities, manufacturers must proactively engage in information sharing activities with their customers for better innovation performance. This study aims to inquire into the impacts of information sharing activities between manufacturers and customers (including information system usage and information content sharing) on manufacturers’ innovation performance and considers interfirm justice (including distributive justice, procedural justice and interactional justice) as information sharing antecedents. Design/methodology/approach The social exchange theory is applied to develop the conceptual model. The authors examine the conceptual model with the structural equation modeling approach using data collected from 213 Chinese manufacturers. Findings Interactional justice promotes information system usage. Both interactional justice and procedural justice increase information content sharing, while distributive justice decreases it. Information content sharing directly improves innovation performance and fully mediates the relationship between information system usage and innovation performance. Originality/value This research enriches empirical studies on justice-information sharing relationships by systematically investigating the impacts of three types of justice on different information sharing activities. It also adds to the application of social exchange theory in the practices of interfirm justice and information sharing. Besides, it probes into influencing mechanisms of different information sharing activities, information system usage and information content sharing, on innovation performance. The findings can guide firms to implement interfirm justice and information sharing practices for superior innovation performance.

A Systematic Literature Review of Accounting Information Systems Implementation Success Factors

“…Greenhalgh et al (2004) emphasize that the diffusion of innovations within service organizations is an organic and adaptive process, highlighting the dynamic nature of innovation within the context of accounting information systems. Additionally, Huo et al (2023) stress the influence of justice on information sharing and innovation performance, drawing from social exchange theory. This underscores the significance of fair practices in information sharing, which can impact innovation outcomes within organizations utilizing accounting information systems.…”

The impact of SCM integration on business performance through information sharing, quality integration and innovation system

“…Supply chain quality integration, namely internal quality integration and supplier quality integration, impacts improving performance to increase company competitiveness, but customer quality integration does not have a significant effect (Zhang et al, 2019). Supply chain quality integration impacts improving operational performance by increasing product quality, product delivery, cost of quality, and flexibility (Huo et al, 2019(Huo et al, , 2023. H7: Quality integration has an impact on improving business performance.…”