The Impact of Leadership Styles on Job Satisfaction: A Study of The Hospitality Industry

Abstract

Job satisfaction is considered as an important factor that reduces the absenteeism of employees and their intention to leave the job. The accumulated empirical literature indicates that job satisfaction is important for the hospitality industry. The literature for the hospitality industry emphasizes the need to apply appropriate leadership style to maximize job satisfaction of hotel staff. In this direction, a conceptual model that includes the structural relationships between leadership styles and job satisfaction was developed to better understand the factors affecting job satisfaction and to expand the literature on the service industry. Regression analysis was used to test the developed model experimentally. The data were obtained from five-star hotels operating in employees (N = 311) in Alanya / Turkey. As a result of the research, it was determined that transformative and functional leadership positively affected job satisfaction and laissez-faire leadership did not have any effect on job satisfaction. Our research is considered to raise awareness among managers operating in the hospitality industry, while helping to understand the premises of job satisfaction more deeply.