“…Several previous studies have found partial relationship between variables such as: - service performance and financial performance by Duncan and Elliott (2004), Camarero (2007), Liang et al (2009), Keisidou et al (2013);
- customer performance and financial performance by Chotekorakul and Nelson (2013), Eklof et al (2017), Moon and Choi (2014);
- growth and learning performance and internal business process performance by Lee et al (2011), Kotey and Anderson (2006), Bititci et al (2011), Liu and Tsai (2007), Jusoh et al (2008), Tung et al (2011);
- growth and learning performance and performance of hospital departments by Potter et al (1994), Chen et al (2006), Halkjær and Lueg (2017), Capkun et al (2012);
- performance of hospital departments and target realized work program by Bakar et al (2009), Bhat et al (2016), Al-Hyari et al (2016), Warburton et al (2004); and
- performance of hospital departments and performance appraisal of hospital departments by Coates (1996), Wilson and Western (2000), Pantouvakis and Mpogiatzidis (2013).
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