The impact of mental illness on patient satisfaction with the therapeutic relationship

Bjørngaard, Johan Håkon; Ruud, Torleif; Friis, Svein

doi:10.1007/s00127-007-0229-5

Cited by 43 publications

(29 citation statements)

References 31 publications

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“…Whether the consulting room is private This study found that being female increases a user's chance of being satisfied by 17% compared to being male, which was consistent with other studies 18,19,20 . This association may be because the woman's health was a priority action and some studies claim that health services are mostly frequented by women, particularly within the FHS 21,22,23,24 .…”

supporting

confidence: 91%

Factors associated with user satisfaction regarding treatment offered in Brazilian primary health care

et al. 2017

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The Program for Access and Quality Improvement in Primary Care (PMAQ-AB) aimed to improve healthcare public service quality. The purpose of this study was to identify the main factors that influence user satisfaction in Brazilian primary health care services. This research was carried out using secondary data from the first cycle of the PMAQ-AB. A cluster analysis was carried out to find the dependent variable of user satisfaction; and logistic regression was applied in order to obtain the decision model. From the resulting regression model, two factors can be highlighted as regards influencing user satisfaction in Brazil: the user's perception that the team did not attempt to address their needs/problems within the health unit; and the user not feeling respected by the professionals in relation to cultural habits, customs, and religion or only sometimes feeling so. This study revealed the importance of continued commitment of teams and managers to improving care access, meeting user needs, and improving organizational aspects and the health professional-user relationship.

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confidence: 91%

Factors associated with user satisfaction regarding treatment offered in Brazilian primary health care

et al. 2017

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“…Patient satisfaction assessment is considered the cornerstone care outcome measure, and the key indicator of service quality and treatment evaluations [2,3].…”

Section: Introductionmentioning

confidence: 99%

Satisfaction with Ain Shams outpatient mental health services

Shorub¹,

Rasas²,

Kalifa³

2015

Middle East Current Psychiatry

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BackgroundPatient satisfaction with mental health services is an important issue, which influences multiple areas, including treatment response, outcome and quality of life. In Egypt, assessment of service quality in mentally ill patients has been relatively limited, and no national statistical studies exist on the real quality of outpatient services. ObjectivesTo assess patients' satisfaction with different psychiatric diagnoses in outpatient psychiatric clinic; and to evaluate its association with treatment setting, patient sociodemographic and clinical variables. Methods A cross sectional study, based on semi-structured interview, was used to assess 206 mentally ill patients with different psychiatric diagnoses recruited from the Outpatient Clinic of the Psychiatric Institute, Ain Shams University Hospital, Egypt. The assessment tools included: SCID-CV, the CSQ-8 client satisfaction questionnaire, and twelve questions including treatment setting items. ResultsThe global satisfaction rate was high (50% satisfied and 32.8% very satisfied). Reasons for greater satisfaction were careful listening of doctors to patient complaints, adequate information given by doctors, dealing of medical team, and satisfaction with duration of examination. Patient satisfaction was strongly and positively correlated with doctors' hearing patient complaints, duration of waiting time, site of medical service, system of hospital follow-up, waiting areas and negatively correlated with disease relapses. While other clinical and demographic factors did not correlate with client satisfaction. However, in regression analyses, the duration of waiting in the clinic, and the number of disease relapses, were the most important determinants of service satisfaction. Conclusion Satisfaction of psychiatric outpatients is relatively high and significantly related to the patient's waiting time and number of disease relapse.

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“…More satisfied patients have better health outcomes after hospital discharge,16 which reduces the likelihood of rehospitalization 14. Understanding the determinants of satisfaction is of importance when developing effective interventions that can improve patient satisfaction, which may, in turn, improve other health-related outcomes and reduce rehospitalization 17–19…”

Section: Introductionmentioning

confidence: 99%

Determinants of patient satisfaction with hospital health care in psychiatry: results based on the SATISPSY-22 questionnaire

Zendjidjian¹,

Auquier²,

Lançon³

et al. 2014

PPA

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BackgroundThe aim of our study was to identify patient- and care-related factors that are associated with patients’ satisfaction with psychiatric hospital care, using a specific, self-administered questionnaire based exclusively on the patient’s point of view: the Satisfaction with Psychiatry Care Questionnaire-22 (SATISPSY-22).MethodsThis cross-sectional study was conducted in the psychiatric departments of two French public university teaching hospitals. The data collected included sociodemographic information, clinical characteristics, care characteristics, and the SATISPSY-22. A multivariate analysis using multiple linear regressions was performed to determine the variables potentially associated with satisfaction levels.ResultsTwo hundred seventy patients were enrolled in our study. Only one moderate association was found between satisfaction and sociodemographic characteristics: the personal experience dimension with age (β=0.15). Clinical improvement was moderately associated with higher global satisfaction (β=−0.15), higher satisfaction with quality of care (β=−0.19), and higher satisfaction with food (β=−0.18). Stronger associations with satisfaction were found for care characteristics, particularly the therapeutic alliance with all of the satisfaction dimensions (β, 0.20–0.43) except food, and for seclusion with global satisfaction (β=−0.33) and personal experience (β=−0.32). Patients with previous hospitalization also had a higher level of satisfaction with quality of care compared with patients who were admitted for the first time (β=−0.15).ConclusionThis study has identified a number of potential determinants of satisfaction. The therapeutic relationship and seclusion were the most important features associated with a patient’s satisfaction. These factors might be amenable through intervention, which, in turn, might be expected to improve satisfaction, patients’ management, and health outcomes in psychiatric hospitals.

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The impact of mental illness on patient satisfaction with the therapeutic relationship

Abstract: Patients' perceptions of the therapeutic relationship may be influenced by psychopathology. Teams comprising many patients with severe mental illness may constrain the therapeutic relationship. Hence, resources and organizational measures should be carefully considered in such care units.

Cited by 43 publications

References 31 publications

Factors associated with user satisfaction regarding treatment offered in Brazilian primary health care

Factors associated with user satisfaction regarding treatment offered in Brazilian primary health care

Satisfaction with Ain Shams outpatient mental health services

Determinants of patient satisfaction with hospital health care in psychiatry: results based on the SATISPSY-22 questionnaire

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The impact of mental illness on patient satisfaction with the therapeutic relationship

Abstract: Patients' perceptions of the therapeutic relationship may be influenced by psychopathology. Teams comprising many patients with severe mental illness may constrain the therapeutic relationship. Hence, resources and organizational measures should be carefully considered in such care units.

Cited by 43 publications

References 31 publications

Factors associated with user satisfaction regarding treatment offered in Brazilian primary health care

Factors associated with user satisfaction regarding treatment offered in Brazilian primary health care

Satisfaction with Ain Shams outpatient mental health services

Determinants of patient satisfaction with hospital health care in psychiatry: results based on&nbsp;the&nbsp;SATISPSY-22 questionnaire

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Determinants of patient satisfaction with hospital health care in psychiatry: results based on the SATISPSY-22 questionnaire