The Impact of Mergers &amp; Acquisitions on Bancassurance &amp; on the Market Share of Jordanian Banks

Hamdi, Zahraa Salih

doi:10.26668/businessreview/2023.v8i2.1540

Cited by 3 publications

(3 citation statements)

References 17 publications

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“…In order to continue expanding, competing in the market, and making money, fresh strategies must be formulated. Focusing on the advantages and characteristics of offering insurance products through banks will enable them to collaborate effectively (Hamdi & Salem, 2022). In bancassurance, banks provide insurance products to their clients through their extensive network of branches.…”

Section: Literature Reviewmentioning

confidence: 99%

A Qualitative Study on Bancassurance Products and Its Implementation for Efficient Customer Experience in Pakistan

Iqbal

2023

TIBSS

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Distribution of life insurance product in Pakistan is challenging for insurers to facilitate customers. Bancassurance products develop a bridge of life insurance product distribution via bank to facilitate customers. The implementation of Bancassurance and its players, including banks, the distribution channel, insurance services, financial services, and service quality, are discussed in this research. Because of their relationship and trust with the bank, particularly the local bank branch, customers prefer Bancassurance. Digitalization is another crucial factor that can significantly improve this system. Adopting modern technology and digitalization can facilitate consumer accessibility and increase this product's sales. A qualitative methodology has adopted to conduct this research. Thematic analysis has applied as a tool of research in order to transcribe interviews conducted from 10 participants. Purposive sampling was used to collect data in order to obtain detailed information from interviewees. Bancassurance is a tactical arrangement that offers consumers insurance services in addition to numerous other financial services. The themes are generated from the factors explored during interview. Since it has a competitive edge over others, bancassurance has a wider scope than other channels. In a partnership, banks and insurance companies market each other's insurance products to their respective customers.

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Section: Literature Reviewmentioning

confidence: 99%

A Qualitative Study on Bancassurance Products and Its Implementation for Efficient Customer Experience in Pakistan

Iqbal

2023

TIBSS

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“…Maka manajemen risiko dirancang sedini mungkin bisa memberikan kepastian dalam perencanaan guna menghindari fluktuasi yang mungkin terjadi (Wang, 2023). Dalam hal ini risiko bancassurance tidak terjadi secara langsung dan seketika itu, melainkan bertahap dan apabila tidak ditangani dengan serius akan mengakibatkan adanya kerugian dalam bank, hilangnya kepercayaan dari nasabah serta penurunan jumlah nasabah bisa juga adanya gugatan terhadap bank di pengadilan adalah risiko yang memungkinkan akan terjadi (Hamdi, 2023). Bank sebagai penyalur dalam kegiatan bancassurance harus memiliki prinsip kehati-hatian.…”

Section: A Analisis Tentang Manajemen Risiko Pada Bancassuranceunclassified

Analisis Yuridis Manajemen Risiko dalam Pelaksanaan Bancassurance di Indonesia Berdasarkan Surat Edaran Otoritas Jasa Keuangan Nomor 33/SEOJK.03/2016 tentang Penerapan Manajemen Risiko pada Bancassurance

Widhianti,

Reykasari

2023

lawstudies

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The concept of bancassurance is that banks act as intermediaries in helping insurance companies reach their target customers with the aim of increasing market share. Financial Services Authority supervision of bancas-surance needs to be carried out. In reality, the implementation of bancassurance does not necessarily always comply with the Financial Services Authority Circular Letter Number 33/SEOJK.03/2016 and allows for future risks. The implementation of bancassurance allows for operational, legal and reputation risks. Risk management is carried out to avoid the possibility of these risks occurring. Therefore, the question arises about the role of the Financial Services Authority in mitigating the implementation of bancassurance in Indonesia. This research uses a statutory and conceptual approach with a normative juridical research type. The initial mitigation in implementing bancassurance is by selecting the right insurance company partner in accordance with the advantages and benefits for carrying out cooperation to the work plan and approval from the financial services authority as the supervisory institution. Banks are required to have written procedures to manage the risks inherent in bancassurance activities which include systems and procedures as well as authority; identification of all inherent risks; risk measurement and monitoring methods; accounting recording methods; analysis of legal aspects; and transparency of information to customers.

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“…The role of IT integration in the success of mergers and acquisitions is further emphasized by the need for banks to adapt to digitalization disruptions by exploiting M&A activities to capture dynamic capabilities (Fariq, et al, 2022). Additionally, the impact of mergers and acquisitions between banks and insurance companies on the insurance services provided by banks highlights the importance of IT integration in bancassurance, further underlining the significance of IT in the post-merger phase (Hamdi 2023). Moreover, the study by emphasizes that M&A strategies, including IT integration, are crucial for creating competitive and efficient banking systems (Ahmed, et al, 2018).…”

Section: Information Technology Integration and Customer Loyaltymentioning

confidence: 99%

DETERMINANT OF CUSTOMER LOYALTY FOR BANK SYARIAH INDONESIA AFTER M&A ACTIVITY BASED ON CONFIRMATORY FACTOR ANALYSIS

Mardianto,

Cahyono,

Previan

et al. 2023

JEBIS

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Introduction: The government of Indonesia consolidated three state-owned Islamic banks to become Bank Syariah Indonesia. Customer loyalty is affected by merger operations. The goal of this study was to look at how operational integration variables, information technology integration, bank location, service quality, bank human resource quality, and product quality affected customer loyalty at BSI's predecessor banks (Bank Syariah Mandiri, BNI Syariah and BRI Syariah). Methods: Primary data was collected using a questionnaire tool. Confirmatory Factor Analysis was employed as the analytical method. Results: Consumer loyalty to BSI post the merger is influenced by a number of variable aspects, according to the study's findings. All operational integration variables, IT integration, bank location, service quality, HR quality, and product quality have a major effect on BSI customer loyalty, but the operational integration variables, IT integration, and product quality have the most significance. Conclusion and suggestion: BSI perform operational integration, fast and good IT integration, and has better product quality than before the merger, the most influencing factor for customers to be loyal to BSI is when BSI performs operational integration, fast and good IT integration, and has better product quality than before the merger.

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The Impact of Mergers & Acquisitions on Bancassurance & on the Market Share of Jordanian Banks

Cited by 3 publications

References 17 publications

A Qualitative Study on Bancassurance Products and Its Implementation for Efficient Customer Experience in Pakistan

A Qualitative Study on Bancassurance Products and Its Implementation for Efficient Customer Experience in Pakistan

Analisis Yuridis Manajemen Risiko dalam Pelaksanaan Bancassurance di Indonesia Berdasarkan Surat Edaran Otoritas Jasa Keuangan Nomor 33/SEOJK.03/2016 tentang Penerapan Manajemen Risiko pada Bancassurance

DETERMINANT OF CUSTOMER LOYALTY FOR BANK SYARIAH INDONESIA AFTER M&A ACTIVITY BASED ON CONFIRMATORY FACTOR ANALYSIS

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