The impact of negative emotions and relationship quality on consumers’ repurchase intention: An empirical study based on service recovery in China’s online travel agencies

Wei, Jiahua; Liu, Yi; Li, Lei; Lu, Zhizeng; Lü, Qin; Chen, Wenhui; Dong, Hualong

doi:10.1016/j.heliyon.2023.e12919

Cited by 8 publications

(3 citation statements)

References 16 publications

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“…The evaluation criteria of convergence validity are that the standardized load coefficient of each test item is greater than 0.50 and reaches statistical significance, the combined reliability (CR) value is greater than 0.70, and the average extraction variance (AVE) is greater than 0.50; The evaluation criterion of discriminant validity is that the square root value of AVE of each variable is not lower than the correlation coefficient between this variable and other variables [29,30]. As shown in Table 1, the standardized load coefficients of the 14 items are above 0.50, the T values are greater than 1.96, the combined reliability (CR) values of the 4 variables are greater than 0.70, and the AVE is greater than 0.50, indicating that the convergence validity has passed the test.…”

Section: Reliability and Validitymentioning

confidence: 99%

A study on the purchase intention of luxury goods from the perspective of face perception and expected regret

Wei,

Shen,

2024

PLoS ONE

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The study on the impact of consumer purchase intention on luxury goods has received widespread attention from the academic community. This study collected research data in Guilin, China, through questionnaire survey, and conducted an empirical study on the influencing factors of luxury consumers’ purchase intention. The results show: The price level of luxury goods has a positive impact on consumers’ face perception, while the positive impact of price level on expected regret has not been verified. Consumer’s face perception has positive and negative effects on consumers’ expected regret and consumers’ purchase intention respectively. Consumer’s downward expected regret and consumer’s upward expected regret have different effects on consumers’ purchase intention. Consumers’ face perception and expected regret play a mediating effect in the research of influence relationship. This study is conducive to a better analysis of the psychology and behavior of Chinese luxury consumers, enriching the theoretical connotation of consumer psychology, and promoting the healthy development of the luxury goods industry.

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Section: Reliability and Validitymentioning

confidence: 99%

A study on the purchase intention of luxury goods from the perspective of face perception and expected regret

Wei,

Shen,

2024

PLoS ONE

Self Cite

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“…Niat menggunakan kembali merupakan variabel dependen. Continuance intention to use adalah motivasi konsumen menggunakan kembali produk atau jasa setelah konsumen mencoba dan mengevaluasi produk dan jasa tersebut (Wei et al, 2023).…”

Section: Gambar 2 Persentase Minat Penggunaan Kembali Aplikasi Agodaunclassified

Pengaruh Ulasan Online, Persepsi Nilai, Dan Jenis Kelamin Terhadap Niat Berlanjut Untuk Menggunakan Kembali Aplikasi Pemesanan Hotel Agoda Di Indonesia

2023

jpek

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“…However, despite the importance of repeat visitors, there is no consistent and automated way to measure revisit intention, with the majority of studies employing questionnaires with different number of questions and drawing on various theoretical models. The most commonly used model to explore potential causes of repurchase involve the Theory of Planned Behavior (TPB) [8,9], stimulus organism response theory [10], the value-attitude-behavior theory [11], and the consumer psychology theory [12]. However, the dependence of such methods on questionnaires makes them expensive, time consuming, and prone to social desirability bias, sampling bias, or other response biases (e.g., misunderstanding of questions by participants).…”

Section: Introductionmentioning

confidence: 99%

Explaining tourist revisit intention using natural language processing and classification techniques

et al. 2023

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Revisit intention is a key indicator of business performance, studied in many fields including hospitality. This work employs big data analytics to investigate revisit intention patterns from tourists’ electronic word of mouth (eWOM) using text classification, negation detection, and topic modelling. The method is applied on publicly available hotel reviews that are labelled automatically based on consumers’ intention to revisit a hotel or not. Topics discussed in revisit-annotated reviews are automatically extracted and used as features during the training of two Extreme Gradient Boosting models (XGBoost), one for each of two hotel categories (2/3 and 4/5 stars). The emerging patterns from the trained XGBoost models are identified using an explainable machine learning technique, namely SHAP (SHapley Additive exPlanations). Results show how topics discussed by tourists in reviews relate with revisit/non revisit intention. The proposed method can help hoteliers make more informed decisions on how to improve their services and thus increase customer revisit occurrences.

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The impact of negative emotions and relationship quality on consumers’ repurchase intention: An empirical study based on service recovery in China’s online travel agencies

Cited by 8 publications

References 16 publications

A study on the purchase intention of luxury goods from the perspective of face perception and expected regret

A study on the purchase intention of luxury goods from the perspective of face perception and expected regret

Pengaruh Ulasan Online, Persepsi Nilai, Dan Jenis Kelamin Terhadap Niat Berlanjut Untuk Menggunakan Kembali Aplikasi Pemesanan Hotel Agoda Di Indonesia

Explaining tourist revisit intention using natural language processing and classification techniques

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