The Impact of Occupational Stress on Job Burnout Among Bank Employees in Pakistan, With Psychological Capital as a Mediator

Abstract

Background: Job burnout is a major issue for workers in the banking sector. Many employees report feeling exhausted and want to leave their jobs due to the extra pressure and workload from their superiors and clients. They also report not being well compensated for their hard work, which they believe they do to provide the best service to their clients. Methods: A cross-sectional study was made in various banks in different cities of Pakistan. An adapted questionnaire, including the effort-reward imbalance scale, psychological capital, and Maslach burnout inventory general survey were used to collect data from 1,778 male and female bank employees. Results: There was a significant and positive relationship between extrinsic effort and over-commitment on the one hand, and emotional exhaustion and depersonalization on the other. It was also found that reward was negatively associated with emotional exhaustion and depersonalization. However, reward had a positive association with personal accomplishment. There was a gender difference in the mediating effect of psychological capital on stress at work and job burnout. Conclusion: Male attitudes to work tend to be motivated by reward and appreciation, whereas females tend to demand a better working environment. To reduce job, burnout suitable interventions could be introduced for bank employees, whilst management support plays an important role in increasing or decreasing stress in employees.

Psychometric Properties of Satisfaction with Life Scale (SWLS) and Psychological Capital Questionnaire (PCQ-24) in the Lithuanian Population

“…As indicated above, several studies documented that psychological capital is related to life satisfaction [ 34 , 36 , 43 ] and positive wellbeing [ 34 , 39 , 40 , 41 , 42 , 44 ], not to mention many positive work-related outcomes [ 27 , 33 , 46 , 47 , 48 , 49 ]. This research also demonstrated strong positive associations between satisfaction with life and PsyCap.…”

“…As mentioned above, research has documented associations between psychological capital and several wellbeing outcomes, including health [ 37 , 38 , 39 , 40 , 41 , 42 ], life satisfaction [ 36 , 43 ], quality of life [ 44 ], employment [ 27 ], academic performance [ 45 ], not to mention many positive work-related outcomes [ 33 , 46 , 47 , 48 , 49 ].…”

Do front-line employees in the Chinese commercial banks have the rights to experience psychological well-being?

“…Therefore, the performance of Chinese commercial banks and the quality of service delivered by front-line employees become extremely important. Khalid et al (2020) stated that employees in the Pakistan banking sector face pressure from both their supervisors and clients. This would bring a negative influence on the quality of service delivery and burnout experience among front-line employees in the banking sector.…”

“…Moreover, psychological well-being concentrates on the positive emotion presence of the employees during a stable time period, which means front-line employees in Chinese commercial banks with a high level of psychological well-being are more likely to deliver high-quality customer service. Previous studies by Khalid et al (2020), Khattak et al (2011) and Bashir (2010) focus on the negative job outcomes of employees in banking sector such as job stress and burnout. However, this study aims to extend the focus on the positive job attitude and positive well-being of employees, which are job satisfaction and psychological well-being.…”

Effects of music therapy on occupational stress and burn-out risk of operating room staff

“…It is also considered a real mental health threat as it is a main cause of Burn-Out (BO) especially in the healthcare sector [9]. In fact, the risk of burnout in areas of high occupational stress is seven times greater than that in areas of low occupational stress [10].…”