The Impact of Organizational Citizenship Behaviour on Employee’s job satisfaction, commitment and turnover intention in Dining Restaurants Malaysia

Pivi, Fazi Gisele; Hassan, Zubair

doi:10.24924/ijabm/2015.04/v3.iss1/108.125

Cited by 5 publications

(3 citation statements)

References 25 publications

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“…Few studies have also examined a negative relationship between OCB and turnover intention (Islam et al, 2012). A higher level of OCB significantly affects ER (Dash and Pradhan, 2014;Paillé et al, 2015;Pivi and Hassan, 2015;Anvari et al, 2017;Olendo and Muindi, 2017;Mittal and Kaur, 2018). This relationship will be analyzed in Chinese SMEs with the following hypothesis:…”

Section: Organizational Citizenship Behaviormentioning

confidence: 99%

The Impact of Transformational Leadership on Employee Retention: Mediation and Moderation Through Organizational Citizenship Behavior and Communication

et al. 2020

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This study investigates the impact of transformational leadership on employee retention in small-and medium-sized enterprises (SMEs) and probes the mediating role of organizational citizenship behavior (OCB) and the moderating role of communication. Data were collected using convenience sampling from 505 employees of SMEs. A Smart PLS structural equation modeling (PLS-SEM) was used to estimate the various relationships. The findings of the study reveal a positive and significant relationship between transformational leadership and OCB. Similarly, this study finds a positive and significant relationship in OCB and employee retention. In addition, OCB had a positive mediating effect on the relationship between transformational leadership and employee retention. Furthermore, communication positively moderates the transformational leadership-OCB and OCB-employee retention relationships. Leaders at SMEs should implement the traits of transformational leadership such as developing a compelling vision for employees, focusing on goal achievement, having problem-solving techniques, having a sense of purpose, and spending time on the training and development of the team to enhance OCB and employee retention.

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Section: Organizational Citizenship Behaviormentioning

confidence: 99%

The Impact of Transformational Leadership on Employee Retention: Mediation and Moderation Through Organizational Citizenship Behavior and Communication

et al. 2020

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“…The majority of studies indicate that OCB has a positive effect on performance (Basu et al, 2017;Hakim et al, 2014;Khazaei et al, 2011;Nielsen et al, 2009;Noni et al, 2015).…”

Section: Organizational Citizenship Behavior and Job Performancementioning

confidence: 99%

Organizational Citizenship Behavior, Work Stress, And Job Performance In Public Elementary School

M. Maligalig,

A. Ching

2024

IJRP

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The discipline of instruction stipulates that teachers provide selfless service to attain organizational success and ensure the welfare of the stakeholders. It places teachers in challenging situations and requires them to go above and beyond their duties, which can affect their job performance. The findings indicate that public elementary school teachers are highly observed for organizational citizenship behaviors. In the meantime, the collected data revealed that instructors experience stress on the job. Moreover, instructors believed they exhibited outstanding job performance. Furthermore, a significant and positive relationship exists between organizational citizenship behavior and job performance. However, there is no correlation between job performance and work stress. Thus, this study uses descriptive-correlational design to examine the organizational citizenship behavior, work stress, and job performance of public elementary school teachers. Adapted-modified online survey questionnaires examined the respondents' organizational citizenship behavior, work stress, and academic performance. School administrators may adopt or develop a policy that aims to foster a positive culture of OCB within the organization considering beyond-role behaviors that contribute to the improvement of job performance. Investigating the relationship between OCB and work stress may provide alternative stress management programs and contribute to the limited local literature on OCB in educational settings.

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“…Thus the system used by restaurant owners is considered by visitors not to pay attention to quality service. To improve the quality of service, a company engaged in the restaurant sector must strive to improve its human resources so that it can provide higher quality services, among which the most closely related is Organizational Citizenship Behavior [1] Indeed, the behavior and attitudes of employees in a company are important factors and can have a positive effect on service quality [2], [3]. If a company wants to improve service quality, then human behavior called OCB is a fundamental element [4] Organizational Citizenship Behavior (OCB) was first introduced by [5] personifying several behaviors that are not forced or stated in an employee's job description.…”

Section: Introductionmentioning

confidence: 99%

The Impact of Organization Citizenship Behavior on Quality Service in Padang Restaurant Jakarta

Aripin,

Ali

2023

Proceedings of the International Conference on Sustainability in Technological, Environmental, Law, Management, Social and Econ

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The purpose of this study is to explain the effect of organization Citizenship Behavior on service quality at Padang restaurants in the Jakarta area. The method used is a quantitative approach. In this research, there are 18 Padang cuisine restaurants have participated. Each restaurant is represented by 12 employees so that the population is 216 people and then calculated using the Slovin formula with an error limit of 0.05 so that the sample has 140 employees. After being distributed, it turned out that the questionnaires returned 120 questionnaires. Data analysis using smart PLS-3 software. The results of the study show that OCB which is reflected by Altruism , Awareness , Courtesy and Loyalty proven to be able to improve the quality of service.

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The Impact of Organizational Citizenship Behaviour on Employee’s job satisfaction, commitment and turnover intention in Dining Restaurants Malaysia

Abstract: Organizational Citizenship Behaviors (OCBs)

Cited by 5 publications

References 25 publications

The Impact of Transformational Leadership on Employee Retention: Mediation and Moderation Through Organizational Citizenship Behavior and Communication

The Impact of Transformational Leadership on Employee Retention: Mediation and Moderation Through Organizational Citizenship Behavior and Communication

Organizational Citizenship Behavior, Work Stress, And Job Performance In Public Elementary School

The Impact of Organization Citizenship Behavior on Quality Service in Padang Restaurant Jakarta

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