This study assessed self-reported heat strain symptoms in workers of a state wide electrical utility distributor to determine risk differences between age groups, geographical work regions and work units. Out of a total 3,250 workers, 918 ($28%) outdoor staff completed an online survey, which assessed the frequency of self-reported heat strain symptoms in the work and post-work settings, factors contributing to symptoms and symptom management. Heat strain symptoms were grouped into chronic low-grade cases and isolated high-grade cases based on the severity and frequency of symptoms. The risk (likelihood) of an employee being classified as either a chronic low-grade or isolated high-grade case was calculated and compared to the mean risk of all categories to determine risk difference, expressed as À1.00 to 1.00. For chronic low-grade cases, the 41-50 years age group had significantly increased risk (þ0.08, p < 0.05) while the over 60 years age group had significantly decreased risk (-0.14, p < 0.05). Two of the three regions (p < 0.01) and three of the nine work units also demonstrated risk differences (p < 0.01) for chronic low-grade cases. Work units were the sole grouping to demonstrate risk difference for isolated high-risk cases. Work units with greater exposure to heat and higher requirement for protective clothing, such as Underground (þ0.19, p < 0.05), Overhead -Predominantly Live Line (þ0.18, p < 0.01), and Overhead -Distribution and Transmission (þ0.11, p < 0.05) were at greater risk of reporting heat stress symptoms. This study demonstrates that the pattern of self-reported chronic low-grade heat strain cases differs to isolated high-grade cases within the electrical utility industry. Age, geographical location, and work unit independently alter the risk of chronic low-grade heat strain, while the risk of isolated high-grade heat strain was only related to work unit. These outcomes support implementation of a flexible and targeted approach to heat stress management in large and diverse organizations in which employees are routinely exposed to heat.