The Impact of Personal Privacy on the Acceptance of Mobile Phone Technology:  A case of Tanzanian SMEs

Mushi, Renatus Michael

doi:10.58729/1941-6679.1361

Cited by 3 publications

(6 citation statements)

References 18 publications

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“…As employees of SMEs perform their duties using mobile phone technology, various factors tend to influence their adoption behaviours. Some research has explored factors which influence the acceptance of mobile phone technology from an SME perspective based on extending or adjusting the well-tested individual models such as UTAUT, TAM, and TRA (see Mushi, 2018Mushi, , 2020Prieto, Miguel añez, & Garc ıa-Peñalvo, 2015). This research follows necessary steps by extending TAM service quality as guided by relevant literature to propose hypotheses and formulate the conceptual framework of the study before testing in a survey.…”

Section: The Role Of Service Qualitymentioning

confidence: 99%

“…PEU primarily influences PU because it indirectly affects the intention to adopt technology and, ultimately, the utilisation of it. In relation to the context of mobile acceptance of technologies, the factors and significance relationships were previously been tested in researches on mobile phone technologies in other contexts (see Mushi, 2018Mushi, , 2020Prieto et al, 2015). In philosophical point of view, this research relies on positivism in which the main aim is to test the theory (truth) and in this context, it is based on deriving hypotheses and testing them.…”

Section: Hypotheses Formulation and Conceptual Frameworkmentioning

confidence: 99%

“…The role of service quality One of the reasons SMEs do not use advanced software and applications is that ICT demands providing users with ongoing upgrades of innovations (Mushi, Jafari, & Ennis, 2017). Another characteristic of SMEs is that they have very little or no budget for ICT (Leea, Kimb, & Chungc, 2002;Mushi, 2018;Prieto et al, 2015). SMEs continue to hesitate to successfully integrate ICT into their operations because innovations are so expensive.…”

Section: Acceptance Of Technologymentioning

confidence: 99%

“…Employees are also likely to have to work using their mobile phones anytime, anywhere, even if it’s not during regular business hours, evenings or weekends (Kilangi, 2012; Mushi, 2018). The nature of the operation of mobile phone technology involves an effective operation on various sides including mobile devices (phones or other mobile devices), the Mobile Network Operators (MNOs) and the middle subsystems such as satellites and the signal distribution centres.…”

Section: Introductionmentioning

confidence: 99%

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Assessing the acceptance of mobile phone technology in Tanzanian SMEs

Mushi

2024

JEBDE

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Purpose This study investigates the acceptance of mobile phone technology in Tanzanian small- and medium-sized enterprises (SMEs) using the Technology Acceptance Model (TAM) with a special focus on service quality.Design/methodology/approach The conceptual framework was designed by extending the TAM with an additional construct, service quality, before testing a model in a survey of 155 respondents and analysing using Smart PLS 4.Findings Service quality was found to be among the significant factors in the acceptance of mobile phone technology among SME employees.Research limitations/implications This implies that the higher the quality of service offered, the more employees accept and use mobile phone technology in their duties and improve the productivity of SMEs.Practical implications The aspects of quality of mobile phone technology usage such as call dropouts, network quality, speed, etc., must be improved significantly.Social implications The Mobile Network Operators and Regulators must understand that employees are offered the most accurate and reliable mobile phone services for its usefulness to be realised.Originality/value The originality is a modified version of a TAM that accommodates service quality that has been tested in the Tanzanian context.

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Section: The Role Of Service Qualitymentioning

confidence: 99%

Section: Hypotheses Formulation and Conceptual Frameworkmentioning

confidence: 99%

Section: Acceptance Of Technologymentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Assessing the acceptance of mobile phone technology in Tanzanian SMEs

Mushi

2024

JEBDE

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“…The usage context of mobile phones by SMEs employees differs from desktop computers (Hourali et al, 2008;Mushi et al, 2017). Mobile phones can thus be used to accomplish the duties of employees regardless of when and where they are located to the head offices, at remote locations or at home (Mushi, 2020). Employees are also likely to be subjected to work using their mobile phones at any possible time and place even if it is not a normal working duration, overnights or over the weekends (Kilangi, 2012;Mushi, 2018).…”

Section: Introductionmentioning

confidence: 99%

Acceptance of Mobile Phone Technology in SMEs

Mushi

2022

International Journal of Information Communication Technologies and Human Development

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Performing daily activities in SMEs requires the effective utilization of existing technologies. In developing countries, SMEs play great roles in stimulating economies as well as the creation of employees. One of the technologies which are mainly relied upon by the employees of SMEs is mobile phone technology due to the low readiness in desktop computing. Literature has provided insights on the factors which influence the successful use of mobile phone technology and various recommendations were presented which highlights the issues which if are worked on properly will eventually fuel the acceptance of mobile phone technology in SMEs. However, the literature lacks the insights which discuss the relevance of the job which is performed by the employees to the acceptance of mobile phone technology. The essence of this is that it is unclear whether the roles of employees within SMEs might have an impact on the uptake of mobile phone technology. This research involves triangulation of qualitative and quantitative methods.

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Assessing the Influence of Self-Efficacy on the Acceptance of Mobile Phones

Mushi

2020

International Journal of Information Communication Technologies and Human Development

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Mobile phone technologies have proved to provide a significant transformation in performing various activities within companies, especially in the least developed regions. Mobile phones provide opportunities for employees of organisations to work at anytime and anywhere. SMEs comprise of employees who perform multitasking job roles due to their small in size and low financial capabilities and most cases, some of them work remotely from their main offices. Self-efficacy can be defined as a belief that the user has enough skills to use technology to perform a task at hand. This is one of the factors influencing of acceptance of technologies at the workplaces such as SMEs. However, while the majority of studies have explored the influence of self-efficacy in desktop-based computing, it is unclear on the context of mobile phone usage, especially when individuals perform their work obligations within SMEs. This study involves a survey of 459 people who work with their small businesses in Tanzania.

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The Impact of Personal Privacy on the Acceptance of Mobile Phone Technology: A case of Tanzanian SMEs

Cited by 3 publications

References 18 publications

Assessing the acceptance of mobile phone technology in Tanzanian SMEs

Assessing the acceptance of mobile phone technology in Tanzanian SMEs

Acceptance of Mobile Phone Technology in SMEs

Assessing the Influence of Self-Efficacy on the Acceptance of Mobile Phones

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