The Impact of Personality Traits on Patient Satisfaction after Telerehabilitation: A Comparative Study of Remote and Face-to-Face Musculoskeletal Rehabilitation during COVID-19 Lockdown

Abstract

This study aimed to evaluate the differences in patient satisfaction between telerehabilitation and traditional face-to-face rehabilitation and to identify the impact of personality traits on patient satisfaction with the remote form of rehabilitation. Eighty participants with musculoskeletal pain were recruited for the study. The telerehabilitation group (n = 40) completed a single remote session of rehabilitation, whereas the traditional rehabilitation group (n = 40) completed a single face-to-face session. After therapy, each participant was asked to complete a tailored satisfaction survey using Google Forms. The Health Care Satisfaction Questionnaire (HCSQ) and the International Personality Item Pool-Big Five Markers-20 (IPIP-BFM-20) were used as outcome measures. Considering the results of patient satisfaction with healthcare service, there were no statistically significant differences between telerehabilitation and traditional rehabilitation groups in the total HCSQ score and its subscales. For the complete HCSQ, agreeableness, conscientiousness, and extraversion were essential predictor variables, accounting for 51% of the variance in patient satisfaction. In conclusion, there were no differences in patient satisfaction between telerehabilitation and traditional rehabilitation groups. In the telerehabilitation group, higher agreeableness levels and lower conscientiousness and extraversion level could predict patients’ satisfaction with telerehabilitation.

RETRACTED: Structural equation modeling to estimate treatment adherence based on the light triad of personality and sense of coherence in patients with type-2 diabetes: examining the mediating role of psychological well-being

“…Firstly, patients’ heightened empathy (as a subscale of the light triad of personality) fosters a genuine concern for their well-being as well as the well-being of others, motivating them to prioritize health-related recommendations. Secondly, patients’ ability to form strong social support networks is crucial ( Jones and Huggins, 2014 ; Cieślik et al, 2023 ). These networks provide encouragement, reminders, and accountability, reinforcing their dedication to adhering to recommended health guidelines.…”

“…Lastly, psychological well-being often leads to a more positive outlook on life, making individuals more inclined to engage in health-promoting behaviors, including adherence to treatment plans. Therefore, psychological well-being mediates by positively influencing the light triad traits and treatment adherence levels ( Carvalho and Machado, 2020 ; Cieślik et al, 2023 ).…”

“…The significant correlation between SOC and treatment adherence can be attributed to several underlying factors. First, individuals with a higher SOC tend to possess a stronger internal locus of control and a greater ability to make sense of and cope with various life stressors, including health-related challenges (da- Silva-Domingues et al, 2022;Jeserich et al, 2023). This heightened psychological resilience translates into a more positive and proactive approach to managing their health, making them more likely to adhere to treatment plans.…”

Reliability and validity of the Turkish version of the Health Care Satisfaction Questionnaire in patients with spinal pain

“…In particular, it has an important place in the scope of assessing satisfaction with telerehabilitation practices, which have found a place in rehabilitation with the development of technology and have become increasingly popular especially after the pandemic. Academic studies using the questionnaire in recent years support this idea (Cieślik et al., 2023; Coats et al., 2020) and this deficiency is emphasized in studies conducted in Turkey (Özden et al., 2022). Considering these reasons, we think that the Turkish adaptation of HCSQ is very valuable.…”

Implementing a Pulmonary Telerehabilitation Program for Young Adults with Post-COVID-19 Syndrome. A Brief Report

“…Today, there is evidence that some programs have achieved the same or higher level of recovery than face-to-face pulmonary rehabilitation programs [20][21][22]. In addition, patients who received TR were equally satisfied with the health service, than patients who received traditional musculoskeletal rehabilitation [23]. However, most of these studies were conducted in adults and older adults; consequently, there is limited knowledge about the effects of a TR program on young patients with post-COVID-19 syndrome.…”