The impact of PHTPS on trip quality, trip value, satisfaction and word of mouth

Battour, Mohamed; Rahman, Muhammad Khalilur; Rana, Md. Sohel

doi:10.1108/jima-03-2019-0058

Cited by 47 publications

(63 citation statements)

References 70 publications

(119 reference statements)

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“…Related to tourism, tourist satisfaction refers to the pleasure of tourists after visiting certain destinations. Previous literature has suggested that customer intentions, loyalty and behavior (Kozak and Rimmington, 2000; Chi and Qu, 2008; Chen and Chen, 2010; Su and Hsu, 2013; Battour et al , 2019) and Su et al , 2017) and differences in quality, environment, price and person (Bitner, 1990; Bolton and Drew, 1991) are significant in influencing customer satisfaction. Zeithaml and Bitner (2003) believe that customer satisfaction is a post-purchase experience.…”

Section: Literature Reviewmentioning

confidence: 99%

“…This is expected to increase in 2018 to 12.7 million workers and increase to 13.0 million workers in 2019”. People always possess the willingness to know about other countries, such as their cultural norms, historical relics, religious practices and exotic locations (Battour et al , 2019). Aware of the economic potential, the Indonesian Government has consistently provided support and incentives for the local tourism industry.…”

Section: Introductionmentioning

confidence: 99%

“…It is rather a challenge for tourism operators to promote halal tourism to develop the tourism industry. Halal tourism industry is not merely promoted to the Muslims but rather there remains some scope of halal hospitality where non-Muslim tourists are the potential contributors to enhance this sector’s flourishment (Battour et al , 2019). Halal tourism is needed and sought after by Muslim tourists in the world and is one of the new phenomena that have emerged in the halal industry.…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Emotional experience on behavioral intention for halal tourism

Ratnasari

Gunawan

Mawardi

et al. 2020

JIMA

104

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Purpose The purpose of this paper is to examine halal certification for halal culinary, destination brand and emotional experiences on customer satisfaction and behavioral intention. Design/methodology/approach This study uses a quantitative survey approach to 400 respondents consisting of Muslim foreign and domestic tourists who had visited Lombok in the past three years. The sampling technique is by purposive sampling. The analysis technique used in this study is structural equation modeling-partial least square (SEM-PLS). Findings The findings showed that halal certification has no effect on customer satisfaction but on influenced behavioral intention, destination brand of Lombok had no effect on customer satisfaction; customer satisfaction influenced behavioral intention and emotional experiences affected customer satisfaction and behavioral intention. Research limitations/implications This study collects data from respondents both domestic and foreign tourists simultaneously. However, the data acquisition of respondents and foreign tourists is not balanced. Thus, this study analyzes tourists in general, not distinguished between foreign and domestic tourists. Practical implications The government and tourism organizers in Lombok need to provide socialization for domestic and foreign tourists on the need to choose halal-certified food and drinks to ensure halal and hygiene. In addition, so that the destination image of Lombok can provide a beautiful experience that becomes a moment of the truth, then the local government should improve its service strategy holistically. Social implications Destination image needs to be improved. This requires holistic tourism quality services so that the social community knows that Indonesia has a halal tourism destination that exists as tourists come from the airport to the hotel and enjoy food in restaurants and tourist attractions that are Muslim friendly. Originality/value This paper contributes to filling the void in the literature related to tourism management that is linked to tourism in the aftermath of natural disasters, where empirical studies on halal tourism are on the rise. Therefore, respondents in the study were specific, that is, those who had traveled. To the best of the authors’ knowledge, this study is the first of a kind that includes behavioral intention in tourist destinations after natural disasters in the Indonesian context.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Emotional experience on behavioral intention for halal tourism

Ratnasari

Gunawan

Mawardi

et al. 2020

JIMA

104

View full text Add to dashboard Cite

show abstract

“…(2019) recommend that halal industry should also target the enormous size of non-Muslim travelers. In particular, a recent study by Battour et al. (2019) conclude that non-Muslim travelers report lower levels in trip quality, trip value, and word of mouth while traveling to Muslim-friendly destinations.…”

Section: Literature Reviewmentioning

confidence: 99%

Halal strategies on official government tourism websites: An extension and validation study

Adel

Dai²,

Yan

et al. 2021

Tourism and Hospitality Research

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The current research extends the current literature of halal tourism by applying information seeking models to analyze the halal culinary marketing strategies. It aims at identifying the halal marketing strategies from the official tourism providers' perspective (the supply side) by extending and validating the halal culinary framework of Yousaf and Xiucheng. A content analysis of the government websites of the top Muslim inbound destinations among non-Islamic nations (as a vital source of information) is employed. The results of the content analysis revealed that several non-Islamic destinations did not pay attention in their official tourism offerings to promote the interests of the unique requirements of Muslims. It is found that only three destinations; New Zealand, Singapore, and Australia promote halal strategies on their government websites. Nevertheless, they could not promote all aspects of halal tourism requirements on their official websites.

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“…From non-Muslim tourists' perspective, Battour et al (2017) explore their perceptions toward halal tourism in Malaysia and Turkey. Recently, Battour et al (2019) examine the impact of non-Muslim travelers' perception of halal tourism on the quality and value of trip, as well as their satisfaction and word of mouth toward halal tourism destination. However, research on understanding Muslim travelers' behavior and needs while traveling to non-Islamic destinations is limited (Hassani and Moghavvemi, 2019;Nassar et al, 2015;Sriprasert et al, 2014).…”

Section: Introductionmentioning

confidence: 99%

Muslims’ travel decision-making to non-Islamic destinations: perspectives from information-seeking models and theory of planned behavior

Adel

Dai

Roshdy

et al. 2020

JIMA

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Purpose The present research extends the existing literature of halal tourism and Muslims’ travel decision-making by applying information-seeking models and the planned behavior theory to identify the process of decision-making to travel to non-Islamic destinations. This study aims to identify the views of Muslim travelers who traveled before to non-Islamic destinations to evaluate their information search experience and how their travel decision is formed. Design/methodology/approach Semi-structured interviews are conducted with a sample of Muslim travelers who visited a non-Islamic destination during the past five years. Data saturation resulted in 17 interviewees from different Islamic destinations, namely, Egypt, Morocco, Sudan and Pakistan. Findings Muslim interviewees indicate the relative importance of reference groups compared to the government websites as a source of information. This study concludes some remarkable results regarding the importance of some halal marketing strategies such as halal searchability and availability, halal certification and appraisal, halal at airports and halal hotels. It presents an emergent framework that shows the factors affecting visiting a non-Islamic destination regarding halal issues for Muslim travelers. Practical implications It provides destinations’ official tourism managers with various strategies to brand their destinations as Muslim-friendly destinations. Originality/value Investigating the process of decision-making of traveling to non-Islamic destinations from Muslim travelers’ perspective is limited. Examining the role of information-seeking behavior in Muslim travelers’ decision-making is scarce.

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The impact of PHTPS on trip quality, trip value, satisfaction and word of mouth

Cited by 47 publications

References 70 publications

Emotional experience on behavioral intention for halal tourism

Emotional experience on behavioral intention for halal tourism

Halal strategies on official government tourism websites: An extension and validation study

Muslims’ travel decision-making to non-Islamic destinations: perspectives from information-seeking models and theory of planned behavior

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