The Impact of Power on the Relationships and Customer Satisfaction in a Logistics Triad: A Meta-Analysis

Lee, Ja Yeon; Woo, Su‐Han

doi:10.1016/j.ajsl.2019.12.006

Cited by 7 publications

(6 citation statements)

References 36 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…rough this platform, the security authentication of user information can be achieved, and the security of e-commerce transactions can be improved. In addition, the platform brings all shops together for management, which can promote the integration and layout of merchandise in sales and improve the timeliness of merchandise in order information processing and logistics tracking [24].…”

Section: Impact Of Mobile E-commerce Platforms On E-commerce Logistics Customer Satisfactionmentioning

confidence: 99%

[Retracted] Construction of Mobile E‐Commerce Platform and Analysis of Its Impact on E‐Commerce Logistics Customer Satisfaction

Dong

2021

Complexity

View full text Add to dashboard Cite

With the development of mobile network communication technology, online shopping has further become the mainstream way of mass consumption. To this end, this article attempts to start from the innovation of e-commerce platform, uses today’s Internet of Things, collects relevant information, and collects relevant data through smart sensors, to establish a mobile e-commerce platform and analyze and explore the impact of e-commerce logistics customer satisfaction of factors revolve around e-commerce logistics. This article uses smart sensor technology to mine and analyze e-commerce information data and then design and build a new mobile e-commerce platform. Taking the two major e-commerce platforms of Jingdong and Taobao as examples, through online evaluation surveys, the importance of factors affecting logistics service quality and customer satisfaction under different logistics distribution models was explored and analyzed. Under JD’s selfoperated logistics distribution model, users pay the most attention to the integrity of the delivered goods, the accuracy of the delivery time, and the service attitude of the delivery personnel. The importance is ranked second, first, and third, reaching 48.36%, 50.36%, and 61.64%, respectively. Under the third-party logistics distribution model of Taobao, the main influencing factors are the integrity of the delivered goods, the accuracy of the delivery time, the importance of outer packaging, and the importance of product integrity, reaching 37.52%, 41.1%, and 24.29 %, respectively.

show abstract

Section: Impact Of Mobile E-commerce Platforms On E-commerce Logistics Customer Satisfactionmentioning

confidence: 99%

[Retracted] Construction of Mobile E‐Commerce Platform and Analysis of Its Impact on E‐Commerce Logistics Customer Satisfaction

Dong

2021

Complexity

View full text Add to dashboard Cite

show abstract

“…The era of mass production had originally introduced the term supply chain management (SCM) to refer to the network of collaborations (Bae, 2017), such as; logistics (Bartholdi & Hankman, 2011;Lau, 2014;Lee & Woo, 2019), inventory management (Dorfman, 1954), transportation (Mitchell & Kovach, 2016;Robb & Silver, 1998), information (Lee & Woo, 2019;Lee & Nam, 2016), sourcing and competitive pricing with the high level of flexibility (Song & Song, 2009), and relationship to the customer or market demand (Extron, 2012). While ensuring a high level of product availability, SCM strives for customer value, and low cost (Carmelita, 2019;Irhamsyah, 2015).…”

Section: Introductionmentioning

confidence: 99%

“…The 6 areas of SCM include; facilities, inventory, transportation, information, sourcing, and pricing (Chopra & Meindl, 2007;Heizer et al, 2016;Hugos, 2018). The market competitiveness pushed for the term of logistics (Bartholdi & Hankman, 2011;Lau, 2014;Lee & Woo, 2019), and inventory management (Apptricity, 2017;Bonney, 1994;Dorfman, 1954;Prempeh, 2015;Robb & Silver, 1998;Song & Song, 2009), to focus on customer satisfaction and market position since this becomes the revenue generation for firms and contribute to the country's economy (Kumar et al, 2015;Mekel et al, 2014).…”

Section: Introductionmentioning

confidence: 99%

“…Logistics direct smooth movements of goods and any related documents (Carmelita, 2019;Irhamsyah, 2015). Along with the SCM (Cho & Pak, 2011;Kumar et al, 2015;Lee & Woo, 2019;Lee & Nam, 2016), inventory management (Dorfman, 1954;Mekel et al, 2014;Song & Song, 2009), and warehousing (Bartholdi & Hankman, 2011;David, 2018), logistics have boosted businesses to become the last frontiers for the century (Anandnair, 2011). Though the basic guidance from the Accounting principles still hold, FIFO, LIFO, and weighted average, firms most likely incorporate multiple door policy and order picking (Koster, 2008;Koster et al, 2007), in their inventory management to maximize returns (Alam & Loh, 1998;Fosbre et al, 2010;Harris & Dilling, 2012;Rahmi, 2015).…”

Section: Introductionmentioning

confidence: 99%

“…To do this, the warehouse management system is a must to track the movement of goods (Bartholdi & Hankman, 2011;Palacios, 2014;Parmenter, 2015). The smoother the operation, the happier the customers and the better organizational performance (Kumar et al, 2015;Lee & Woo, 2019).…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Supply chain management, inventory management & financial performance: evidence from manufacturing firms

Anantadjaya¹,

Nawangwulan²,

Irhamsyah³

et al. 2021

lingcure

View full text Add to dashboard Cite

Supply chain management has always been fascinating to study. Not only goods but also the integration of logistical complexities to meet the requirements of customers or corporations (Extron, 2012). At the same time, inventory management is also fundamental in supply chain management (Dorfman, 1954; Hult et al., 2004). Warehouse management systems play an important role in logistics to maintain effectiveness, controlling movement and storage of materials. This system is critical because it involves chain management. This study strives to find evidence on order picking systems to maximize warehouse space and warehouse performance. Also, this study attempts to test the likelihood that inventory management has a significant influence on financial performance in the manufacturing industry. The methodology relies on qualitative and quantitative approaches to note the successful implementation of the order picking system, and the financial impact. This study provides evidence on the substantial relationships among SCM, inventory management & financial performance.

show abstract

Power and Digitalization Within the Supply Chain - An Examination of Power Structures Under the Influence of Digitalization and Digital Transformation

Brinker

2024

Lecture Notes in Logistics

View full text Add to dashboard Cite

The Impact of Power on the Relationships and Customer Satisfaction in a Logistics Triad: A Meta-Analysis

Cited by 7 publications

References 36 publications

[Retracted] Construction of Mobile E‐Commerce Platform and Analysis of Its Impact on E‐Commerce Logistics Customer Satisfaction

[Retracted] Construction of Mobile E‐Commerce Platform and Analysis of Its Impact on E‐Commerce Logistics Customer Satisfaction

Supply chain management, inventory management & financial performance: evidence from manufacturing firms

Power and Digitalization Within the Supply Chain - An Examination of Power Structures Under the Influence of Digitalization and Digital Transformation

Contact Info

Product

Resources

About