The impact of quality management practices on manufacturing performance: an empirical study based on system theory

Abstract

As one important part of core competitiveness of manufacturing enterprises, quality management practices have gradually received more attention. In many existing researches, quality management practices are regarded as a whole or categorized into two or four types of practice elements for discussions. There are less researches on the relationships among speci c quality management practice elements and their impacts on manufacturing performance. This study analyzes quality management practices with the philosophical thinking of system theory, and deconstructs the mechanism of the mutual in uences and synergies among various quality management practice elements and also their impacts on manufacturing performance, from an overall perspective through an empirical research. At last, a model of quality management practice synergies is built, as a theoretical support for manufacturing enterprises implementation of quality management practices. Quality performance Innovation performanceHard quality management directly and indirectly affects innovation performance through its effect on quality performance. Soft quality management has an indirect effect on innovation performance through its effect on hard quality management.

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