The Impact of Smart-Warehousing on a Local Foodservice Equipment-company’s External Customers

Kekana, P.; Bakama, E. M.; Mukwakungu, S.C.; Sukdeo, N.

doi:10.1109/ieem45057.2020.9309751

Cited by 3 publications

(5 citation statements)

References 7 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Some other scholars offer empirical studies to corroborate their views (Affia and Aamer, 2021; Domański, 2019; Gialos and Zeimpekis, 2020; Hamdy et al. , 2018; Kekana et al. , 2020; Krishnan and Wahab, 2019; Lee et al.…”

Section: Review Resultsmentioning

confidence: 97%

“…Additional advantages are increased customer satisfaction and the possibility of improved customer loyalty, thus reducing the churn rate (Kekana et al. , 2020).…”

Section: Review Resultsmentioning

confidence: 99%

“…For instance, Wang (2016) suggests potential cost savings and a reduction in inventory costs. Some other scholars offer empirical studies to corroborate their views (Affia and Aamer, 2021;Doma nski, 2019;Gialos and Zeimpekis, 2020;Hamdy et al, 2018;Kekana et al, 2020;Krishnan and Wahab, 2019;Lee et al, 2018;Plakas et al, 2020;Zhang et al, 2021). However, it is necessary to critically assess the benefits directly associated with the technologies mentioned in the Logistics 4.0 literature to clearly point out whether and how they add something new to the technologies already adopted in warehouses, i.e.…”

Section: Benefits (Rq2)mentioning

confidence: 99%

“…Logistics 4.0 can leverage these domains to build a long-term relationship between a company and its customers. From this perspective, Kekana et al (2020) assessed the relationship between the warehousing style of an organization and both customer satisfaction and loyalty. It was found that IoT and RFID were the main levers enhancing logistics performance in the warehouse.…”

Section: Ijlm 335mentioning

confidence: 99%

“…Additional advantages are increased customer satisfaction and the possibility of improved customer loyalty, thus reducing the churn rate (Kekana et al, 2020). In this sense, four dimensions have appeared highly significant: (1) reliability of the delivery, (2) process visibility, (3) empathy for the customer, and (4) tangibility of the company.…”

Section: Ijlm 335mentioning

confidence: 99%

See 4 more Smart Citations

Logistics 4.0 in warehousing: a conceptual framework of influencing factors, benefits and barriers

Perotti

Santacruz

Bremer

et al. 2022

IJLM

View full text Add to dashboard Cite

PurposeIn the last decade, the Industry 4.0 paradigm had started to rapidly expand to the logistics domain. However, Logistics 4.0 is still in an early adoption stage: some areas such as warehousing are still exploring its applicability, and the technological implementation of this paradigm can become fuzzy. This paper addresses this gap by examining the relationship among influencing factors, barriers, and benefits of Logistics 4.0 technologies in warehousing contexts.Design/methodology/approachStarting from a Systematic Literature Review (SLR) approach with 56 examined documents published in scientific journals or conference proceedings, a conceptual framework for Logistics 4.0 in warehousing is proposed. The framework encompasses multiple aspects related to the potential adopter’s decision-making process.FindingsInfluencing factors toward adoption, achievable benefits, and possible hurdles or criticalities have been extensively analyzed and structured into a consistent picture. Company’s digital awareness and readiness result in a major influencing factor, whereas barriers and criticalities are mostly technological, safety and security, and economic in nature. Warehousing process optimization is the key benefit identified.Originality/valueThis paper addresses a major gap since most of the research has focused on specific facets, or adopted the technology providers’ perspective, whereas little has been explored in warehousing from the adopters’ view. The main novelty and value lie in providing both academics and practitioners with a thorough view of multiple facets to be considered when approaching Logistics 4.0 in logistics facilities.

show abstract

Section: Review Resultsmentioning

confidence: 97%

“…Additional advantages are increased customer satisfaction and the possibility of improved customer loyalty, thus reducing the churn rate (Kekana et al. , 2020).…”

Section: Review Resultsmentioning

confidence: 99%