The Impact of Smartphone Application Quality Factors on Trust and the Users' Continuance Intention according to Gender

Choi, Hun; Yoojung, Choi

doi:10.9723/jksiis.2011.16.4.151

Cited by 6 publications

(3 citation statements)

References 28 publications

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“…Reuse intention means that a customer uses a product or service more than twice and has the intention to inform other consumers about the user experience through communication with friends and acquaintances, testimonials, or social networking services (SNS) (H. Choi & Choi, 2011). The reuse intention of the platform indicates the possibility of using the service provider (platform) repeatedly in the future (S. H. Kim & Oh, 2002).…”

Section: Reuse Intention Of Online Food Ordering Platformmentioning

confidence: 99%

The Effects Of Online Customer Reviews And Customer Experiences On Reuse Intention Of Mobile Food Ordering Application (MFOA)

Purnomo¹,

Diharto²

2022

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This research was conducted in response to the research gap between some previous research by Auliya (2019), which stated that online customer reviews did not have significant effects on the reuse intention. Meanwhile, Alalwan (2020) in Hariguna & Ruangkanjanases (2020) found different results; namely, online customer reviews had a significant effect on the reuse intention. Therefore, this research objective was to determine the effects of online customer reviews and customer experiences on reuse intention through satisfaction. The research population consisted of Mobile Food Ordering Application (MFOA) users in Central Java with a total sample of 251 respondents. This research used a random sampling technique. Furthermore, the data analysis of this research used the Smart PLS 3.0 application. The research results reported that online customer reviews had a significant positive effect on satisfaction. Besides, online customer reviews, customer experience, and satisfaction had significant effects on reuse intention. There were two points related to the indirect relationship in this research; namely, both online customer review and customer experience had significant effects on reuse intention through satisfaction.

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Section: Reuse Intention Of Online Food Ordering Platformmentioning

confidence: 99%

The Effects Of Online Customer Reviews And Customer Experiences On Reuse Intention Of Mobile Food Ordering Application (MFOA)

Purnomo¹,

Diharto²

2022

Relevance

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“…스마트폰 쇼핑몰 거래할 때 신뢰에 관한 연구에서 신뢰는 행동의도에 영향을 미치는 것으로 나타났다. Choi and Choi (2011) (Kim, 2017;Cho et al, 2016;Kim & Jeon, 2016;Choi, 2012a).…”

Section: 고객만족unclassified

“…세 번째, 행동의도는 Shang, Chen, and Kim(2017), Kim and Jeon(2016), Choi (2012a), Kim(2012), Cho and Kang(2009), Choi et al(2008), Lee and Lin(2005), Kwon et al(2003) 등의 항목을 고려하였 다. 마지막으로 신뢰는 Kim and Cho(2013), Yoon(2012), Chang and Kim(2012), Choi and Choi(2011), Cho and Kang (2009), Kwon et al(2003), Ahn and Lee(2002) (Kim, 2017;Cho et al, 2016;Kim & Jeon, 2016;Wang & Yum, 2015;Choi, 2012a;Choi, 2012b;Lee, 2012) (Kim, 2017;Cho et al, 2016;Kim & Jeon, 2016). 두 번째, 웹디자인 품질이 고객만족에 정(+)의 영향을 미치는 것 으로 나타났다.…”

Section: 고객만족과 행동의도와의 관계unclassified

The Effects of Service Qualities on Customer Satisfaction, Trust, and Behavioral Intention in Smartphone Shopping Malls

Yang¹,

Shim²

2018

IJIDB

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Purpose -Smartphone shopping malls provide customers with a variety of tangible and intangible services including web sites, web design, use convenience, information for products and shopping and various after services. Accordingly, it is needed to expand and classify service qualities based on the various services provided by smartphone shopping malls, and then analyze path structures of smartphone shopping malls' qualities → customer satisfaction → behavioral intention. The purpose of this study is to categorize the qualities of smartphone shopping mall users based on the e-SERVQUAL by Lee(2002) and the SERVQUAL by Parasuraman et al.(1988Parasuraman et al.( , 2005, the smartphone shopping malls' service qualities based on service quality of smartphone shopping malls used in the previous use studies, and the Website quality factors of service industry and to analyze path structure of smartphone shopping mall's qualities → customer satisfaction → behavioral intention on college students in order to confirm the system of smartphone shopping malls' qualities. Research design, data, and methodology -This study's survey was carried out on the college students of university located in northeastern of Seoul. It was from December 7 -15, 2017, and a total of 240 questionnaires were distributed, with 228 collected. Of them, effective questionnaires used in the final study were a total of 201 except 27 that couldn't be used. In this study, empirical analysis was done with factor analysis, correlation analysis, multiple regression analysis, simple multiple regression analysis and moderating regression analysis by using Statistics Package SPSS18.0. Results -The study results are as follows: First, smartphone shopping malls' qualities were classified into six categories like customer system quality, Web design quality, convenience quality, information-offering quality, service quality, and product quality. Second, it showed that system quality, Web design quality, and information-offering quality had a positive impact on customer satisfaction, respectively. Third, it suggested that quality factors of smartphone shopping mall users had a positive impact on customer satisfaction in the order of quality, information-offering quality, system quality and Web design quality. Finally, it showed that customer service quality, product quality, and convenience quality did not have a positive impact on customer satisfaction. In addition, it said that customer satisfaction of smartphone shopping mall users had a positive impact on behavioral intention and thereby, the higher the customer satisfaction was, the higher the relations between reuse intention and recommendation intention were. Meanwhile, moderating regression analysis showed that trust did not have moderating effect in the relations between customer satisfaction and behavioral intention. The above study revealed that smartphone shopping malls' qualities were classified into six categories and it was possible to generalize after empirical analysis was made in the path structure...

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Effects of Shopping Motivation and Telepresence in VR Fitting Room Applications on Consumer Response

Choi¹,

Kim²,

Park³

2021

FTRJ

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The Impact of Smartphone Application Quality Factors on Trust and the Users' Continuance Intention according to Gender

Cited by 6 publications

References 28 publications

The Effects Of Online Customer Reviews And Customer Experiences On Reuse Intention Of Mobile Food Ordering Application (MFOA)

The Effects Of Online Customer Reviews And Customer Experiences On Reuse Intention Of Mobile Food Ordering Application (MFOA)

The Effects of Service Qualities on Customer Satisfaction, Trust, and Behavioral Intention in Smartphone Shopping Malls

Effects of Shopping Motivation and Telepresence in VR Fitting Room Applications on Consumer Response

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