The Impact of Social Business Process Management on Policy-making in e-Government

Gong, Yiwei; Janssen, Marijn

doi:10.24251/hicss.2017.297

Cited by 5 publications

(15 citation statements)

References 33 publications

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“…(iii). We have studied existing case studies [18] (presented in the literature) along with other relevant literature [11,[19][20][21][22][23] for design and implementation of the system. (iv).…”

Section: Methodological Approachmentioning

confidence: 99%

“…Thus, for the provision of technology support for the policy-making process, intrinsic details, in addition to the generic model, of policy-making domain are significant. To acquire this knowledge, a further literature survey [11,[18][19][20][21][22][23] has been conducted which uncovered several observations. These observations were cross-checked and validated from the experts in the policy domain.…”

Section: Policy Process Domain Knowledgementioning

confidence: 99%

“…(iii). The relevant literature [11,[18][19][20][21]23] states that knowledge intensive aspects are very much prevalent in the process of policy creation. Given this fact, the processes of devising policies are usually guided by human knowledge, experience and decisions.…”

Section: Policy Process Domain Knowledgementioning

confidence: 99%

“…Characteristic iii: The flow of information between tasks may not be sequential [11,23]; our study and expert suggestion shows that loop(s) back to previously executed tasks or phases may be required as shown in Figure 4.…”

Section: Characteristics Of Policy Processmentioning

confidence: 99%

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An Adaptable System to Support Provenance Management for the Public Policy-Making Process in Smart Cities

2018

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Government policies aim to address public issues and problems and therefore play a pivotal role in people's lives. The creation of public policies, however, is complex given the perspective of large and diverse stakeholders' involvement, considerable human participation, lengthy processes, complex task specification and the non-deterministic nature of the process. The inherent complexities of the policy process impart challenges for designing a computing system that assists in supporting and automating the business process pertaining to policy setup, which also raises concerns for setting up a tracking service in the policy-making environment. A tracking service informs how decisions have been taken during policy creation and can provide useful and intrinsic information regarding the policy process. At present, there exists no computing system that assists in tracking the complete process that has been employed for policy creation. To design such a system, it is important to consider the policy environment challenges; for this a novel network and goal based approach has been framed and is covered in detail in this paper. Furthermore, smart governance objectives that include stakeholders' participation and citizens' involvement have been considered. Thus, the proposed approach has been devised by considering smart governance principles and the knowledge environment of policy making where tasks are largely dependent on policy makers' decisions and on individual policy objectives. Our approach reckons the human dimension for deciding and defining autonomous process activities at run time. Furthermore, with the network-based approach, so-called provenance data tracking is employed which enables the capture of policy process.

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Section: Methodological Approachmentioning

confidence: 99%

Section: Policy Process Domain Knowledgementioning

confidence: 99%

Section: Policy Process Domain Knowledgementioning

confidence: 99%

Section: Characteristics Of Policy Processmentioning

confidence: 99%

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An Adaptable System to Support Provenance Management for the Public Policy-Making Process in Smart Cities

2018

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“…Thirdly, HCMS can maximise the accommodation of change drivers to create driver-compliant change decisions. Additionally, the proposed structure enables the organisation to be compliant with change constraints, such as a limited temporal timeframe, and limited experience and resources (Gong & Janssen, 2017).…”

Section: Hierarchical Change Management Structure (Hcms) Frameworkmentioning

confidence: 99%

Formulating optimal business process change decisions using a computational hierarchical change management structure framework

Alrabiah

Drew

2018

JSIT

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Purpose-This paper firstly examines how business process change decisions (BPCDs) were implemented in a government organisation bound by tightly-coupled temporal constraints (TTCs). Secondly, it focuses on how to achieve optimal and efficient BPCDs that require tight compliance with regulators' temporal constraints. Finally, it formulates a rigorous framework that can facilitate the execution of optimal BPCDs with maximum efficiency and minimal effort, time and cost. Design/methodology/approach-Decision making biases by individuals or groups in organisations can impede optimal BPC implementation; to demonstrate this a case study is investigated and the formulated framework is applied to tackle these failings. Research findings-The case study analysis shows 76% of the BPCDs implemented were inefficient, mostly due to poor decisions and these resulted in negative ripple effects. In response, the newly developed hierarchical change management structure (HCMS) framework was employed to empower organisations to execute high velocity BPCDs, enabling them to handle any temporal constraints imposed by regulators or other exogenous factors. The HCMS framework was found to be highly effective, scoring an average improvement of more than 100% when measured using decision quality dimensions. This paper would be of value for business executives and strategic decision-makers engaging with BPC. Research limitations/implications-The HCMS framework has been applied in a single case study as a proof of concept. Future research could extend its application to broader domains that have multi-attribute structures and environments. The evaluation processes of the proposed framework are based on subjective metrics. Causal links from the framework to business process metrics will provide a more complete performance picture. Practical implications-The outcome of this research assists in formulating a systematic BPCD framework that is otherwise unavailable. The practical use of the proposed framework would potentially impact on quality outcomes for organisations. The model is derived from decision trees and analytical hierarchical processes and is tailored to address this problematic area. The proposed HCMS framework would help organisations to execute efficient BPCDs with minimal time, effort and cost. The HCMS framework contributes to the academic literature on BPCD that leverages diverse stakeholders to engage in BPC initiatives. Originality/value-The research presents a novel framework − the hierarchical change management structure − that provides a platform for organisations to easily determine and solve hierarchical decision structure problems, thereby allowing them to efficiently automate and institutionalise optimal BPCDs.

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VAPBr: Values in Digital Games for Public Service in Brazil

Classe

Janssen

Araújo

2021

IJSG

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In Brazil, many initiatives have emerged to promote the dialogue between citizens and public institutions using technology. This dialogue has been a challenging endeavor, and digital games have been proposed to stimulate interaction and understanding about public service process delivery. In this context, one fundamental aspect observed for the effectiveness of these games is the human values that the games can transmit. This paper proposes the “Values at Play Brazil” (VAPBr), a deck composed of 24 cards as a brainstorming tool to help designers identify values for public process-based digital games. The paper describes the design of VAPBr and its evaluation with 14 game designers aiming to obtain participants’ perception of VAPBr capability of clearly describing values and its usefulness for identifying them for a game. Results show a positive perception of VAPBr as a brainstorming tool to discover values to be designed in a public processbased digital game.

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The Impact of Social Business Process Management on Policy-making in e-Government

Abstract: Abstract

Cited by 5 publications

References 33 publications

An Adaptable System to Support Provenance Management for the Public Policy-Making Process in Smart Cities

An Adaptable System to Support Provenance Management for the Public Policy-Making Process in Smart Cities

Formulating optimal business process change decisions using a computational hierarchical change management structure framework

VAPBr: Values in Digital Games for Public Service in Brazil

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