The Impact of Supervisor-Nurse Relationships, Cooperative Communication and Team Effectiveness: A Study of Nursing Team

Abstract

In the healthcare industry, teamwork is a critical element in ensuring patients' safety and quality of care. A higher level of organisational performance can be achieved by teamwork compared to individual work due to the combination of team members' knowledge, skills, experience, and energy. This research aims to uncover the connection between nursesupervisor relationship and cooperative communication with team effectiveness. This work also examines how cooperative communication mediates supervisor-nurse relationship and team effectiveness. The research employed a quantitative approach involving 475 staff nurses representing 95 wards in general hospitals in Malaysia. The findings reveal supervisor-nurse relationship and cooperative communication are positively related to team effectiveness. Further, cooperative communication is found to have a mediating effect on supervisor-nurse relationship and team effectiveness. This study suggests that a leader should assist team members towards an effective teamwork environment. This study also contributes to new literature in team and leadership theories.