The impact of the conceptual total quality management model on role stressors

Ebrahimi, Zahra Fallah; Wei, Chong Chin; Rad, Reza Hosseini

doi:10.1080/14783363.2014.884302

Cited by 6 publications

(6 citation statements)

References 70 publications

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“…Currently, one of the main concerns of Quality is to satisfy the needs of the consumer. Total Quality Management is an efficient philosophy that was created in order to provide customer satisfaction, no matter the size of the company (Ebrahimi et al, 2014). Therefore, the history of quality continues to be written by the organizations, in the competition for the market, evolving through the organization of strategies and by the greater systematization in the process management (Maximiano, 2014).…”

Section: The Importance Of Quality In Organizationsmentioning

confidence: 99%

Adopting Pdca to Loss Reduction: A Case Study in a Food Industry in Southern Brazil

JĂşnior¹,

Broday²

2019

IJQR

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This study presented a case study about the application of the PDCA Cycle to analyze and solve the problem of excessive losses of sauce in a process that produces frozen meals in a food industry in Southern Brazil. Through a quantitative and qualitative approach, it was demonstrated the way of implantation of PDCA in the process and its performance as a tool for continuous improvement. The amount of lost sauce was weighed for the calculation of losses as well as a survey of the status of the process indicators prior to the application of the PDCA. Through the use of quality tools, the causes of the problem and their respective solutions were defined through a plan of action. The adoption of the PDCA Cycle reduced losses of sauce by 86.75% due to improvements in the design and operation of the sauce dispensing equipment, leading to an overall improvement of the process as well as evolution in the results of all process indicators.

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Section: The Importance Of Quality In Organizationsmentioning

confidence: 99%

Adopting Pdca to Loss Reduction: A Case Study in a Food Industry in Southern Brazil

JĂşnior¹,

Broday²

2019

IJQR

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“…Role Overload: According to Reilly (1982), as cited by Ebrahimi, Wei and Rad (2015), role overload is the degree to which a person facing him or herself to be under time pressure caused by the huge number of commitments and responsibilities in their lives. Other than that, role overload is one of the three major elements of role stress which includes role ambiguity and role conflict (Akgunduz, 2015).…”

Section: Literature Reviewmentioning

confidence: 99%

Role Overload, Self- Efficacy, Locus of Control and Job Performance among Employees of a Printing Company in Malaysia

Omar

Hussein

Azli

2016

IMBR

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Job performance becomes the most commonly discussed issue in the recent years even though many research have been conducted. As the employee is the most important asset for an organization, various factors influencing the employee performance need to be ascertained. For companies that offer services to customers, their employeesâ€™ job performance could impact the loyalty of the customers and longevity of the business. However, constant dealing with high and various consumer demands, employees of printing company could easily be stressful hence requiring them to control their emotions. Therefore this study investigated the effects of role overload, self-efficacy, and locus of control towards employee job performance. A total of 67 employees of a small printing company located in Klang Valley, Malaysia had participated in the survey of this descriptive and correlational study. The results indicated that there was a strong positive relationship between self-efficacy and job performance, the meanwhile locus of control had a moderate positive relationship with job performance. This study contributes to the body of knowledge by validating the positive association of both self-efficacy and locus of control with employee job performance. The practitioners could also make reference to this study in order to properly manage the performance of their employees.

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“…Thus, it is important to understand that individuals' career aspirations are influenced by their selfperceptions (Fischlmayr, 2002;Tovar-Murray et al, 2021), including those of their careerrelated abilities (Hollinger, 1983). Further, researchers have found an interesting and unique relationship between people-related total quality management (TQM) practices and employees' attitudes (Ebrahimi et al, 2015;Glaveli et al, 2021). To the best of our knowledge, this relationship has never before been examined in students.…”

Section: Introduction 11 Study Backgroundmentioning

confidence: 99%

“…, 2021), including those of their career-related abilities (Hollinger, 1983). Further, researchers have found an interesting and unique relationship between people-related total quality management (TQM) practices and employees' attitudes (Ebrahimi et al. , 2015; Glaveli et al.…”

Section: Introductionmentioning

confidence: 99%

People-related TQM practices: the role of metaperceptions

Cobelli

Orlandi

Burro

2022

TQM

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PurposeThe authors investigate the role of people-related Total Quality Management (TQM) practices, specifically metaperceptions, in hearing care students' vocational decision-making. In Italy, audiologists are health professionals and must hold a degree in hearing care. They operate according to clinical principles but must also develop marketing and commercial skills. While employers take these aspects for granted, the expectations of hearing care students often differ from reality. Thus, the authors aim to investigate the vocational expectations of hearing care students.Design/methodology/approachA survey was distributed to 600 hearing care students. Multiple regression analysis with bootstrapped confidence intervals was employed to test the hypotheses.FindingsStudents who perceived audiology as their calling were more interested in the clinical aspects than the marketing and commercial aspects of audiology. Moreover, those desiring a meaningful career path in audiology were more interested in becoming a store owner or franchisee.Social implicationsUniversities and recruiters should consider the influence of relevant others' metaperceptions on students' self-perceptions of their aptitudes for different careers. Universities should assist students to identify aptitudes that are relevant to career-related decision-making. In this context, people-related TQM can help students avoid incorrect aspirations and expectations.Originality/valueThis study is the first to investigate the role of metaperceptions from a people-related TQM perspective. Metaperceptions play a crucial role in determining the correct course of study as well as job satisfaction and expectations.

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The impact of the conceptual total quality management model on role stressors

Cited by 6 publications

References 70 publications

Adopting Pdca to Loss Reduction: A Case Study in a Food Industry in Southern Brazil

Adopting Pdca to Loss Reduction: A Case Study in a Food Industry in Southern Brazil

Role Overload, Self- Efficacy, Locus of Control and Job Performance among Employees of a Printing Company in Malaysia

People-related TQM practices: the role of metaperceptions

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