“…For example, Dominelli (2020) in a UK context and Gergerich et al (2020) in a US context note that many workers are working remotely during the pandemic and that this is impacting service delivery. Researchers across a range of countries including the UK ( Cook and Zschomler, 2020 ; Dominelli, 2020 ), Canada ( Archer-Kuhn et al , 2020 ), Malaysia ( Azman et al , 2020 ), Netherlands ( De Jonge et al , 2020 ), Vietnam ( Dinh and Nguyen, 2020 ), Spain ( López Peláez et al, 2020 ), Poland ( Necel and Zaręba, 2020 ), Greece ( Papouli et al , 2020 ), Lebanon ( Badran, 2020 ), Italy ( Fargion et al , 2020 ) and China ( Yuan et al , 2020 ) note also that workers are using remote technologies to work with clients.…”