This paper is concerned with the demands which ambiguity, a form of complexity, places upon the decider, an executive subsystem of living systems. Experiments involving the ability of individuals to manipulate fuzzy labels are described. The results contirm the need to differentiate individuals according to the mental processes which they summon in response to communication containing fuzzy labels. When designing work and decision tasks, attention should be paid to the added complexity brought about by the introduction of ambiguity of task structure and ambiguity of information. Implications for systems design and management are drawn.KEY WORDS: fuzzy labels, decision making, ambiguity in task structure, ambiguity in information, individuality theory, systems design, management information systems (MIS). (1) The first category is exemplified by work involving semantic categories such as that conducted by Rosch (1973Rosch ( , 1975 who asked subjects to judge the "goodness of category membership," and who were tested according to their reaction and response times for different category members. Oden (1977aOden ( , 1977b investigated how subjects process information concerning the degree of class membership and how they judge the truthfulness (and falsity) of logical combinations of pairs of statements about the class-membership relations. Zim- mermann (1978a, 1978b) and Thole, Zimmerman, and Zysmo (1979) tested the suitability of various connectors of fuzzy sets to model the way that subjects manipulate the linkage of subjective categories.(2) The second category of experiments is concerned with attempts to test the ability of subjects to manipulate fuzzy sets, as well as with the determination of behavioral and psychological differences in the way that subjects carry out decision tasks. In this vein, experiments directly involving fuzzy sets are those of MacVicar-Whelan (1976), Wenstop (1976), Tanaka, Tetsuji, and Kiyoji (19761, andNarasimham (1979).