“…Staff behaviour can make the experience of confinement either bearable or unbearable (Stevens, 1998;Dirkzwager and Kruttschnitt, 2012;Johnsen et al, 2011). Similar to the experiences of prisoners (Kruttschnitt et al, 2000;Stevens, 1998;Venters et al, 2009;David Scott, 2008;Steel et al, 2004;Goodstein et al, 1984), a lack of response and false promises from the staff reinforced the detainees' conviction that seeking help is futile, which led to a feeling of lack of control and passivity.…”