The Impact of Total Quality Management on Health Services Improvement, Sana’a Hospitals, Yemen (2017-2020)

Abstract

Background: Total quality management (TQM) plays a major role in quality health services improvement. The aims of the study are to identify the concepts of total quality management in health institutions to know the nature of the relationship between the application of TQM and improving the quality of health services in Sana'a Governorate. Method: This applied research is a descriptive cross-sectional study in which the TQM of 13 affiliated Sana'a Governorate hospitals during "2017-2020", were evaluated based on self-administered questionnaires. Data were collected by questionnaires including demographical variables, TQM dimensions variables. Data were analyzed by using SPSS version 16. Results: A total of 281 users 98.6% had responded. The employee's responses for sixth study dimensions were the top manager's commitment (TMC) 80.46%, customers focusing CF 81.55%, continuous improvement (CI) 82.32%, training (T) 71.51%, and strategic planning of the quality (SPQ) 74.76%, health services quality improvement (HSQI) 74.25%. There is a strong relationship between TQM and HSQI. There is no relationship between demographic factors gender, profession, years of experience, except age with TMC, T, HSQI, qualification with the TMC, CI, T, HSQI and job with all study variables. Conclusion: The application of TQM at hospitals in quality of health services improvement has several challenges, lacking staff experience and lacking leadership support, weakness of the training, customers focusing, continuous improvement, and strategic planning of the quality. Therefore, benefiting from the experiences of leading hospitals in implementing total quality management programs by sending some cadres to these hospitals for training and gaining experience or by hosting experienced cadres to conduct training courses is recommended.

Analysis of Factors Impacting the Improvement of Health Security in Benin

“…According to [6]there is a strong relationship between total quality management (TQM) and health services quality improvement (HSQI).However, for these authorsThere is no relationship between demographic factors gender, profession, years of experience, except age with top manager's commitment (TMC), training (T), health services quality improvement (HSQI), qualification with the top manager's commitment (TMC), continuous improvement (CI), training (T), health services quality improvement (HSQI) and job with all study variables. But for [7], fragile states experience, corrupt financial regimes and are influenced by skewed global market systems and reduced equitable market access that decrease food and health security.They outline how the manipulation of free market systems and decreased state capacity not only decrease food and health security but also contribute to state fragility and failure.…”