The impact of training programme of digital banking services to employees of unorganised sector and their acceptability in India

Bansal, Nitin

doi:10.1504/ijecrm.2020.110042

Cited by 1 publication

(1 citation statement)

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“…To support the expansion of the digital banking industry, policymakers should encourage cooperation between private banks and other financial organizations. This would include encouraging the creation of open banking frameworks, which allow private banks to exchange data and engage with other financial institutions to provide their clients cutting-edge and practical services (Bansal 2020b). Therefore, regulators must create laws and rules that encourage private banks to expand into the digital banking market while guaranteeing that everyone can benefit from it and that consumer protection, cybersecurity, and ethical business practices are to be in place.…”

Section: Theoretical and Policy Implicationsmentioning

confidence: 99%

Digital Banking through the Uncertain COVID Period: A Panel Data Study

Singh

Goundar

Chandran

et al. 2023

JRFM

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This research investigates how the uncertainty caused by the COVID-19 pandemic has affected digital banking usage in India. The study is made by utilizing a panel of data consisting of 108 firm-month observations during covid period from 2020 to 2022, with data mainly collected to analyze the impact of COVID-19 uncertainty. Most of the determinants were collected from the RBI data website. The main emphasis of this study is on the utilization of digital banking services in the context of the pandemic, and the research assesses the factors that have influenced this trend, including the number of physical bank branches, the utilization of debit and credit cards at automated teller machines (ATMs) and points of sale (PoS), as well as the level of economic policy uncertainty (EPU). The analysis was conducted using panel regression analysis, a suitable method for handling the error components in the model that are either fixed or random. The findings indicate that the uncertainty caused by the pandemic has had a negative impact on the use of digital banking services. Additionally, the study highlights that the usage of debit and credit cards at PoS has significantly contributed to promoting the progress of digital banking services during the pandemic. Overall, this study provides valuable insights into how digital banking services have evolved during a period of significant uncertainty and disruption.

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Section: Theoretical and Policy Implicationsmentioning

confidence: 99%